Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P5
SLA Clock
5 business days from creation · Target: Feb 13, 2026
✗ SLA Missed (5 biz days late)
🕐 Clock stopped: Completed (Feb 27, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸4d
⏸ Clock Paused
Status: Awaiting Parts
Feb 6 → Feb 12, 2026
4 business days (not counted)
10d
▶ Clock Running
Status: Reschedule
Feb 12 → Feb 27, 2026
10 business days (counted)
Running total: 10 of 5 biz days used
Created: Feb 6, 2026
Completed: Feb 27, 2026
Business Days Used
10 / 5
0
5d budget
+5d over
Show SLA Clock Detail (5 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 6 → Feb 6 |
Created |
▶ Running
|
0 |
0 / 5 |
| Feb 6 → Feb 6 |
Ready for Scheduling |
▶ Running
|
0 |
0 / 5 |
| Feb 6 → Feb 6 |
Assigned |
▶ Running
|
0 |
0 / 5 |
| Feb 6 → Feb 12 |
Awaiting Parts |
⏸ Paused
|
4 |
—
|
| Feb 12 → Feb 27 |
Reschedule |
▶ Running
|
10 |
10 / 5 |
Material Management
4.6 days
Over SLA
Coordinators
11.7 days
Over SLA
Created: Feb 6, 2026
Due: Feb 12, 2026
Completed: Feb 27, 2026 (14 days late)
⏱️
11.0d in Reschedule
Longest Stage
🔄
8 transitions
Status Changes
⚠️
15.4d over
Total Delay
📦
1 orders, 0 quotes
Parts & Quotes
🔄
2 On-Site Visits
(1 reschedule)
2 on-site visits — follow-up trip required
Visit 1
Feb 5, 2026
Visit 2
Feb 26, 2026
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
11.0 days stuck in "Reschedule"
⏱️
Total Delay
15.4 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.1d
/ 1.0d SLA
Awaiting Parts
4.6d
/ 3.0d SLA
Reschedule
11.0d
/ 2.0d SLA
Ready to Bill
0.7d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
Tech replace the steer caster and installed a new cover on the side rail. checked all functions and it working properly
🔍
Technician Findings
Tech found the steer caster not working and needs to be replace and missing side rail cover
⚠️
Problem Description
steer not working and side rail cover damage
Ramos, Pete
📄
Description
Bed, Electric
PDF
GE Healthcare PO# 4010568185HTM Revision 1
Mar 10, 2026
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
30m
⏱️
📦
Order:
00089890
Status:
Closed
📦
From:
Assigned
To:
Awaiting Parts
Duration in Previous:
5h 23m
🔩
🔄
From:
Awaiting Parts
To:
Reschedule
Duration in Previous:
5d 18h
⏱️
✔️
From:
Reschedule, Completed
To:
Completed, Closed
Duration in Previous:
15d 6h, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
6d 14h
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
5h 52m
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
15m
🧾
Invoice Number:
SM-255859
Bottlenecks
Assigned
Duration: 5.4 business hours (threshold: 4.0 business hours)
Exceeded by 1.4 business hours
Awaiting Parts
Duration: 4.6 business days (threshold: 3.0 business days)
Exceeded by 1.6 business days
Reschedule
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days
🔗 Related Artifacts
📦
Parts Order 00089890
Closed
Work Details (7)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03095416 |
Labor |
Open |
1.5 |
$0.00 |
Feb 6, 1:49 PM |
| WL-03095417 |
Labor |
Open |
1 |
$95.00 |
Feb 6, 1:49 PM |
| WL-03095418 |
Travel |
Open |
63 |
$0.00 |
Feb 6, 1:49 PM |
| WL-03102522 |
Parts |
Open |
1 |
$204.65 |
Feb 12, 8:24 AM |
| WL-03102523 |
Parts |
Open |
1 |
$10.55 |
Feb 12, 8:24 AM |
| WL-03102524 |
Expenses |
Open |
1 |
$0.00 |
Feb 12, 8:24 AM |
| WL-03123608 |
Labor |
Open |
1 |
$95.00 |
Feb 27, 2:40 PM |