Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P5
SLA Clock
5 business days from creation · Target: Feb 13, 2026
✗ SLA Missed
🕐 Clock stopped: Completed (Feb 22, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸4d
⏸ Clock Paused
Status: Awaiting Parts
Feb 6 → Feb 12, 2026
4 business days (not counted)
5d
▶ Clock Running
Status: Reschedule
Feb 12 → Feb 22, 2026
5 business days (counted)
Running total: 5 of 5 biz days used
Created: Feb 6, 2026
Completed: Feb 22, 2026
Business Days Used
5 / 5
0
5d budget
Show SLA Clock Detail (5 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 6 → Feb 6 |
Created |
▶ Running
|
0 |
0 / 5 |
| Feb 6 → Feb 6 |
Ready for Scheduling |
▶ Running
|
0 |
0 / 5 |
| Feb 6 → Feb 6 |
Assigned |
▶ Running
|
0 |
0 / 5 |
| Feb 6 → Feb 12 |
Awaiting Parts |
⏸ Paused
|
4 |
—
|
| Feb 12 → Feb 22 |
Reschedule |
▶ Running
|
5 |
5 / 5 |
Material Management
4.6 days
Over SLA
Coordinators
6.8 days
Over SLA
Created: Feb 6, 2026
Due: Feb 12, 2026
Completed: Feb 22, 2026 (9 days late)
⏱️
7.0d in Closed
Longest Stage
🔄
7 transitions
Status Changes
⚠️
11.8d over
Total Delay
📦
1 orders, 0 quotes
Parts & Quotes
🔄
2 On-Site Visits
(1 reschedule)
2 on-site visits — follow-up trip required
Visit 1
Feb 5, 2026
Visit 2
Feb 20, 2026
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
7.0 days stuck in "Closed"
⏱️
Total Delay
11.8 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.1d
/ 1.0d SLA
Awaiting Parts
4.6d
/ 3.0d SLA
Reschedule
6.0d
/ 2.0d SLA
Ready to Bill
0.1d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
Tech installed the missing bolts on the side rails. checked all functions and it working properly
🔍
Technician Findings
Tech found the side rail missing the bolts and side rail holder
⚠️
Problem Description
side rail missing the 2 bolts and side rail holder missing
Ramos, Pete
📄
Description
Hill-Rom P8000 Stretcher
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
29m
📦
📦
From:
Assigned
To:
Awaiting Parts
Duration in Previous:
5h 32m
⏱️
Type:
Labor
Status:
Open
Qty:
1
🔩
🔄
From:
Awaiting Parts
To:
Reschedule
Duration in Previous:
5d 18h
⏱️
✔️
From:
Reschedule, Completed
To:
Completed, Closed
Duration in Previous:
9d 23h, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
9d 2h
📨
From:
Ready to Bill, Invoice Pending
To:
Invoice Pending, Invoiced
Duration in Previous:
38m, 0m
🧾
Invoice Number:
SM-255437
Bottlenecks
Assigned
Duration: 5.5 business hours (threshold: 4.0 business hours)
Exceeded by 1.5 business hours
Awaiting Parts
Duration: 4.6 business days (threshold: 3.0 business days)
Exceeded by 1.6 business days
Reschedule
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
🔗 Related Artifacts
📦
Parts Order 00089893
Closed
Work Details (6)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03095452 |
Labor |
Open |
1 |
$0.00 |
Feb 6, 2:02 PM |
| WL-03102531 |
Parts |
Open |
2 |
$0.00 |
Feb 12, 8:31 AM |
| WL-03102532 |
Parts |
Open |
3 |
$0.00 |
Feb 12, 8:31 AM |
| WL-03102533 |
Parts |
Open |
2 |
$0.00 |
Feb 12, 8:31 AM |
| WL-03102534 |
Expenses |
Open |
1 |
$0.00 |
Feb 12, 8:31 AM |
| WL-03115405 |
Labor |
Open |
0.75 |
$0.00 |
Feb 22, 7:31 AM |