Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P5
SLA Clock
5 business days from creation · Target: Feb 13, 2026
✗ SLA Missed
🕐 Clock stopped: Completed (Feb 22, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸6d
⏸ Clock Paused
Status: Awaiting Parts
Feb 6 → Feb 17, 2026
6 business days (not counted)
3d
▶ Clock Running
Status: Reschedule
Feb 17 → Feb 22, 2026
3 business days (counted)
Running total: 3 of 5 biz days used
Created: Feb 6, 2026
Completed: Feb 22, 2026
Business Days Used
3 / 5
0
5d budget
Show SLA Clock Detail (5 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 6 → Feb 6 |
Created |
▶ Running
|
0 |
0 / 5 |
| Feb 6 → Feb 6 |
Ready for Scheduling |
▶ Running
|
0 |
0 / 5 |
| Feb 6 → Feb 6 |
Assigned |
▶ Running
|
0 |
0 / 5 |
| Feb 6 → Feb 17 |
Awaiting Parts |
⏸ Paused
|
6 |
—
|
| Feb 17 → Feb 22 |
Reschedule |
▶ Running
|
3 |
3 / 5 |
Material Management
6.6 days
Over SLA
Coordinators
3.9 days
Over SLA
Created: Feb 6, 2026
Due: Feb 13, 2026
Completed: Feb 22, 2026 (8 days late)
⏱️
7.0d in Closed
Longest Stage
🔄
7 transitions
Status Changes
⚠️
11.0d over
Total Delay
📦
1 orders, 0 quotes
Parts & Quotes
🔄
2 On-Site Visits
(1 reschedule)
2 on-site visits — follow-up trip required
Visit 1
Feb 5, 2026
Visit 2
Feb 20, 2026
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
7.0 days stuck in "Closed"
⏱️
Total Delay
11.0 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.1d
/ 1.0d SLA
Awaiting Parts
6.6d
/ 3.0d SLA
Reschedule
3.1d
/ 2.0d SLA
Ready to Bill
0.1d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
Tech installed the rivets and bolts from the side rail. checked all functions and it working properly
🔍
Technician Findings
Tech found the rivets and bolts missing
⚠️
Problem Description
2 bolts and rivets
Ramos, Pete
📄
Description
Hill-Rom P8000 Stretcher
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
27m
⏱️
📦
Order:
00089895
Status:
Closed
📦
From:
Assigned
To:
Awaiting Parts
Duration in Previous:
5h 39m
🔩
🔄
From:
Awaiting Parts
To:
Reschedule
Duration in Previous:
11d 3h
⏱️
✔️
From:
Reschedule, Completed
To:
Completed, Closed
Duration in Previous:
4d 13h, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
9d 2h
📨
From:
Ready to Bill, Invoice Pending
To:
Invoice Pending, Invoiced
Duration in Previous:
45m, 0m
🧾
Invoice Number:
SM-255437
Bottlenecks
Assigned
Duration: 5.7 business hours (threshold: 4.0 business hours)
Exceeded by 1.7 business hours
Awaiting Parts
Duration: 6.6 business days (threshold: 3.0 business days)
Exceeded by 3.6 business days
Reschedule
Duration: 3.1 business days (threshold: 2.0 business days)
Exceeded by 1.1 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
🔗 Related Artifacts
📦
Parts Order 00089895
Closed
Work Details (5)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03095454 |
Labor |
Open |
1 |
$0.00 |
Feb 6, 2:05 PM |
| WL-03109204 |
Parts |
Open |
4 |
$0.00 |
Feb 17, 5:51 PM |
| WL-03109205 |
Parts |
Open |
2 |
$0.00 |
Feb 17, 5:51 PM |
| WL-03109206 |
Expenses |
Open |
1 |
$0.00 |
Feb 17, 5:51 PM |
| WL-03115409 |
Labor |
Open |
0.75 |
$0.00 |
Feb 22, 7:47 AM |