Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350151 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 JEFFERSON ARIA TORRESDALE HOSPITAL — 10800 Knights Rd, Philadelphia PA, 19114

Feb 6, 2026 → Mar 5, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 13, 2026
✗ SLA Missed
Active: 0 biz days
Paused: 18 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸18d
⏸ Clock Paused
Status: Awaiting Parts
Feb 6 → Mar 5, 2026
18 business days (not counted)
▶ Clock Running
Status: Reschedule
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Feb 6, 2026 Completed: Mar 5, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 6 → Feb 6 Created ▶ Running 0 0 / 5
Feb 6 → Feb 6 Ready for Scheduling ▶ Running 0 0 / 5
Feb 6 → Feb 6 Assigned ▶ Running 0 0 / 5
Feb 6 → Mar 5 Awaiting Parts ⏸ Paused 18 —
Mar 5 → Mar 5 Reschedule ▶ Running 0 0 / 5
Dispatch 0.0d
Material Management 18.6d
Coordinators 0.9d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
18.6 days
Over SLA
Coordinators
0.9 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Feb 6, 2026 Due: Feb 13, 2026 Completed: Mar 5, 2026 (19 days late)
📅
19.0 days Total Age
⏱️
18.6d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
17.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 188 days old
🚨
Primary Delay 18.6 days stuck in "Awaiting Parts"
⏱️
Total Delay 17.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.7d / 0.5d SLA
Awaiting Parts
18.6d / 3.0d SLA
Reschedule
0.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.8d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3.10.26 hshaw - clarify with tech if cust keep the part.

🔧 Work Performed
3/5/26 Part was delivered to the site after trying to cancel the order from the vendor. unit is not repaired and not ready for service.
🔍 Technician Findings
tech found the steer and hand control damage. 3/5/26 Part was delivered to the site after trying to cancel the order from the vendor. unit is not repaired and not ready for service.
⚠️ Problem Description
Pete Ramos: steer caster and hand control not working
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 6, 8:11 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 6, 8:29 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17m
⏱️
▶
3 Labor Added Feb 6, 2:16 PM
Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00089898
Status: Closed
📦
Status: Awaiting Parts by Pete Ramos
From: Assigned
To: Awaiting Parts
Duration in Previous: 5h 48m
🚨 19.0 business days
🔩
▶
2 2x Parts Added Mar 5, 5:13 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 27d 2h
✔️
▶
2 Status: Completed Mar 5, 6:42 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Pete Ramos
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.8 business days
📄
▶
3 Status: Ready to Bill Mar 10, 2:14 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Mar 11, 8:42 AM
Invoice Number: SM-256048

Bottlenecks

Assigned
Duration: 5.8 business hours (threshold: 4.0 business hours)
Exceeded by 1.8 business hours
Awaiting Parts
Duration: 18.6 business days (threshold: 3.0 business days)
Exceeded by 15.6 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

📦
Parts Order 00089898
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Pete Ramos
Scheduled
N/A
Created
Feb 6, 8:11 AM
Invoice #
SM-256048

Work Details (3)

Name Type Status Qty Amount Date
WL-03095480 Labor Open 1 $95.00 Feb 6, 2:16 PM
WL-03132215 Parts Open 1 $229.48 Mar 5, 5:13 PM
WL-03132216 Expenses Open 1 $0.00 Mar 5, 5:13 PM

Details