Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350182 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Feb 6, 2026 → Apr 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met
Active: 58 biz days
🕐 Clock stopped: Completed (Apr 30, 2026)
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
58d
▶ Clock Running
Status: Assigned
Feb 6 → Apr 30, 2026
58 business days (counted)
Running total: 58 of ? biz days used
Created: Feb 6, 2026 Completed: Apr 30, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 6 → Feb 6 Created ▶ Running 0 0
Feb 6 → Apr 30 Assigned ▶ Running 58 58
Dispatch 0.0d
Coordinators 59.0d
Billing 0.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
59.0 days
Over SLA
Billing
0.6 days
Created: Feb 6, 2026 Due: Apr 30, 2026 Completed: Apr 30, 2026 (on time)
📅
59.0 days Total Age
⏱️
59.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
59.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 189 days old
🚨
Primary Delay 59.0 days stuck in "Assigned"
⏱️
Total Delay 59.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
59.0d / 0.5d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
0.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2/5/2026 Evaluated for repair. Gain too high. 2/6/2026 Cleaned, replaced stack and filaments. Put on test station. Fil 1 /11 range, fil 2 /10 range. 4/20/2026 Installed sisalloy filaments and put back on test.
📄 Description
VS SERIES EXCHANGE SPECTUBE ASSY

Timeline

📋
▶
4 Work Order Created Feb 6, 9:50 AM
Work Order Created → Parts Added → Status: Assigned → Technician Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 2m
👷
Technician Assigned by Kim Pearson
Technician: VPD Bench
🚨 59.0 business days
✔️
Status: Completed by Tami Dawe Apr 30, 12:58 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 83d 2h, 0m
📄
Status: Ready to Bill by Tami Dawe May 1, 10:15 AM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 16m
📨
▶
3 Status: Invoice Pending May 1, 3:08 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-260817
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m

Bottlenecks

Assigned
Duration: 59.0 business days (threshold: 4.0 business hours)
Exceeded by 58.5 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Feb 6, 9:50 AM
Invoice #
SM-260817

Work Details (1)

Name Type Status Qty Amount Date
WL-03094968 Parts Open 1 $417.00 Feb 6, 9:52 AM

Details