Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350188 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Feb 6, 2026 → Jul 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 7, 2026
✓ SLA Met
Active: 103 biz days
🕐 Clock stopped: Completed (Jul 7, 2026)
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
103d
▶ Clock Running
Status: Assigned
Feb 6 → Jul 7, 2026
103 business days (counted)
Running total: 103 of ? biz days used
Created: Feb 6, 2026 Completed: Jul 7, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 6 → Feb 6 Created ▶ Running 0 0
Feb 6 → Jul 7 Assigned ▶ Running 103 103
Dispatch 0.7d
Coordinators 103.5d
Billing 0.7d
✓ SLA Met
Dispatch
0.7 days
Over SLA
Coordinators
103.5 days
Over SLA
Billing
0.7 days
Created: Feb 6, 2026 Due: Jul 7, 2026 Completed: Jul 7, 2026 (on time)
📅
104.0 days Total Age
⏱️
103.5d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
104.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 189 days old
🚨
Primary Delay 103.5 days stuck in "Assigned"
⏱️
Total Delay 104.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.7d / 0.5d SLA
Assigned
103.5d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2/5/2026 Evaluated for repair. 2/6/2026 Cleaned, replaced stack and filaments. 5/26/2026 Retested, tagged, bagged and boxed.
📄 Description
Spectrometer Assembly - EXCH

Timeline

📋
▶
2 Work Order Created Feb 6, 9:54 AM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Feb 6, 3:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 5h 26m
🚨 104.0 business days
✔️
Status: Completed by Kim Pearson Jul 7, 10:51 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 150d 18h, 0m
📄
Status: Ready to Bill by Kim Pearson Jul 8, 9:43 AM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 51m
📨
Status: Invoice Pending by Hannah Shaw Jul 8, 3:06 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5h 22m
💰
▶
2 Status: Invoiced Jul 8, 3:12 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-266808

Bottlenecks

Entered
Duration: 5.4 business hours (threshold: 4.0 business hours)
Exceeded by 1.4 business hours
Assigned
Duration: 103.5 business days (threshold: 4.0 business hours)
Exceeded by 103.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Feb 6, 9:54 AM
Invoice #
SM-266808

Work Details (1)

Name Type Status Qty Amount Date
WL-03094973 Parts Open 1 $417.00 Feb 6, 9:55 AM

Details