Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350200 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Feb 6, 2026 → Feb 6, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 13, 2026
🕐 Clock stopped: Completed (Feb 6)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.3d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Billing
0.2 days
Created: Feb 6, 2026 Due: Feb 13, 2026 Completed: Feb 6, 2026 (7 days early)
📅
0.3 days Total Age
⏱️
4.5d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
3.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 97 days old
🚨
Primary Delay 4.5 days stuck in "Closed"
⏱️
Total Delay 3.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Closed
4.5d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced CPR Iso
🔍 Technician Findings
Isolator gear worn
⚠️ Problem Description
Joe Evans: Head wont go up
📄 Description
3002 Secure II Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 6, 10:36 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 6, 12:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 46m
⏱️
▶
2 2x Labor Added Feb 6, 12:48 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Joe Evans
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 25m, 0m
⏳ 4.1 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 12, 12:37 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 11h
📨
Status: Invoice Pending by Hannah Shaw Feb 12, 2:01 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 24m, 0m
🧾
Invoice Created Feb 12, 8:00 AM
Invoice Number: SM-253667

Bottlenecks

Closed
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Feb 6, 10:36 AM
Invoice #
SM-253667

Work Details (2)

Name Type Status Qty Amount Date
WL-03095288 Labor Open 1 $0.00 Feb 6, 12:48 PM
WL-03095289 Parts Open 1 $0.00 Feb 6, 12:48 PM

Details