Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350227 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Feb 6, 2026 → Feb 19, 2026

✅ Completed
PSM Last business day of February 2026
Target: Feb 27, 2026
🕐 Clock stopped: Completed (Feb 19)
✓ SLA Met (7d early)
Dispatch 0.0d
Coordinators 10.0d
Billing 2.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
10.0 days
Over SLA
Billing
2.2 days
Over SLA
Created: Feb 6, 2026 Due: Feb 27, 2026 Completed: Feb 19, 2026 (8 days early)
📅
10.0 days Total Age
⏱️
9.8d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
11.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 97 days old
🚨
Primary Delay 9.8 days stuck in "Assigned"
⏱️
Total Delay 11.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
9.8d / 0.5d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
XC 2/19/26 PM completed
🔍 Technician Findings
XC 2/19/26 PM due
⚠️ Problem Description
PM Xiraiyah Coston
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 6, 11:08 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 6, 12:30 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 21m
🚨 10.0 business days
⏱️
3x Labor Added Feb 19, 6:02 PM
Type: Labor, Travel
Status: Open
Qty: 0.68333333333333, 0.4, 34
✔️
Status: Completed by Xiraiyah Coston Feb 19, 6:12 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 13d 5h, 0m
⏳ 2.7 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 23, 12:14 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 18h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Feb 24, 9:54 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 34.2 business days
🧾
Invoice Created Apr 13, 8:10 AM
Invoice Number: SM-254813

Bottlenecks

Assigned
Duration: 9.8 business days (threshold: 4.0 business hours)
Exceeded by 9.3 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Feb 6, 11:08 AM
Invoice #
SM-254813

Work Details (3)

Name Type Status Qty Amount Date
WL-03112712 Labor Open 0.68333333333333 $0.00 Feb 19, 6:02 PM
WL-03112713 Labor Open 0.4 $0.00 Feb 19, 6:02 PM
WL-03112714 Travel Open 34 $0.00 Feb 19, 6:02 PM

Details