📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805
Feb 6, 2026 → Feb 18, 2026
✅ Completed
P55 business days from creation
Target:Feb 13, 2026
🕐 Clock stopped: Completed (Feb 18)
✗ SLA Missed (4d late)
Dispatch0.0d
Coordinators8.8d
Field Work0.0d
Billing0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
8.8 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Feb 6, 2026
Due: Feb 13, 2026
Completed: Feb 18, 2026 (4 days late)
📅
8.8 daysTotal Age
⏱️
8.8d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
15.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 97 days old
🚨
Primary Delay8.8 days stuck in "Assigned"
⏱️
Total Delay15.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
8.8d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
8.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
CPR isolator replaced and installed
ran functional test
returned back to service
Time includes finding bed on 4th floor and transporting to the bed shop.
No Hercules unit on this bed
🔍Technician Findings
CPR isolator inop
⚠️Problem Description
CPR isolator inop
Dessin, Yves
📄Description
Bed, Electric
Timeline
📋
▶
2
Work Order Created Feb 6, 12:27 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Feb 6, 12:33 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician:a0h8Y00000JjEICQA3, Yves Dessin
⏱️
2x Labor Added Feb 6, 3:17 PM
Type:Labor, Parts
Status:Open
Qty:2, 1
⚠️9.0 business days
✔️
▶
2
Status: Completed Feb 18, 7:57 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Yves Dessin
From:Completed
To:Closed
Duration in Previous:1m
⚠️8.0 business days
📄
Status: Ready to Bill by Hannah ShawFeb 27, 9:47 AM
From:Closed
To:Ready to Bill
Duration in Previous:9d 1h
📨
Status: Invoice Pending by Hannah ShawFeb 27, 10:57 AM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:1h 10m
🚨20.0 business days
🧾
Invoice Created Mar 26, 9:48 AM
Invoice Number:SM-255180
Bottlenecks
Assigned
Duration: 8.8 business days (threshold: 4.0 business hours)
Exceeded by 8.3 business days
Closed
Duration: 8.0 business days (threshold: 1.0 business days)