Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350315 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Feb 6, 2026 → Feb 10, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 13, 2026
🕐 Clock stopped: Completed (Feb 10)
✓ SLA Met (2d early)
Dispatch 0.0d
Coordinators 2.6d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.6 days
Over SLA
Billing
0.0 days
Created: Feb 6, 2026 Due: Feb 13, 2026 Completed: Feb 11, 2026 (2 days early)
📅
2.7 days Total Age
⏱️
4.2d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
5.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 97 days old
🚨
Primary Delay 4.2 days stuck in "Closed"
⏱️
Total Delay 5.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.5d / 0.5d SLA
Closed
4.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
found bed with ripped side cover and found gatch was inop, pulled lower pan found gatch top was broken off but gatch was still working replaced broken gatch cap and replaced ripped mattress cover ge supplied mattress cover
🔍 Technician Findings
bed found with broken note
⚠️ Problem Description
Carlos Robles: MATTRESS COVER RIPPED, GATCH INOP
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 6, 1:47 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏱️
2x Labor Added Feb 6, 2:08 PM
Type: Labor, Parts
Status: Open
Qty: 5, 1
👷
▶
2 Technician Assigned Feb 6, 2:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 3m
⏳ 1.0 business days
⏱️
2x Labor Added Feb 7, 5:35 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 21
⏳ 2.0 business days
✔️
Status: Completed by Carlos Robles Feb 10, 3:31 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4d 0h, 0m
⏳ 4.2 business days
📄
▶
2 Status: Ready to Bill Feb 16, 1:23 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Feb 16, 8:00 AM
Invoice Number: SM-254046

Bottlenecks

Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 6, 1:47 PM
Invoice #
SM-254046

Work Details (4)

Name Type Status Qty Amount Date
WL-03095457 Labor Open 5 $475.00 Feb 6, 2:08 PM
WL-03095458 Parts Open 1 $0.00 Feb 6, 2:08 PM
WL-03096716 Labor Open 0.5 $0.00 Feb 7, 5:35 PM
WL-03096717 Travel Open 21 $0.00 Feb 7, 5:35 PM

Details