Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350317 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Feb 6, 2026 → Feb 7, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 13, 2026
🕐 Clock stopped: Completed (Feb 7)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.6d
Billing 0.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.6 days
Over SLA
Billing
0.8 days
Created: Feb 6, 2026 Due: Feb 13, 2026 Completed: Feb 7, 2026 (6 days early)
📅
0.6 days Total Age
⏱️
4.8d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
3.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 97 days old
🚨
Primary Delay 4.8 days stuck in "Closed"
⏱️
Total Delay 3.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
4.8d / 1.0d SLA
Ready to Bill
0.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tested and reset connections.
🔍 Technician Findings
Wires were loose
⚠️ Problem Description
Joe Evans: Error Mattress not Detected
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 6, 1:48 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 6, 2:36 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Joe Evans
⏱️
▶
3 2x Labor Added Feb 7, 12:26 AM
2x Labor Added → Status: Tech On Site → Status: Closed
🔧
Status: Tech On Site by Joe Evans
From: Assigned, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 9h 50m
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 0m
⏳ 4.2 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 13, 1:38 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 1h
📨
▶
2 Status: Invoice Pending Feb 13, 8:21 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253949

Bottlenecks

Assigned
Duration: 4.4 business hours (threshold: 4.0 business hours)
Exceeded by 0.4 business hours
Closed
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Feb 6, 1:48 PM
Invoice #
SM-253949

Work Details (2)

Name Type Status Qty Amount Date
WL-03096453 Labor Open 1 $0.00 Feb 7, 12:26 AM
WL-03096454 Labor Open 1 $0.00 Feb 7, 12:26 AM

Details