Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350387 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 JEFFERSON ARIA FRANKFORD HOSPITAL — 4900 Frankford Ave, Philadelphia PA, 19124

Feb 6, 2026 → Feb 20, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 13, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Feb 6 → Feb 9, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
⏸5d
⏸ Clock Paused
Status: Awaiting Parts
Feb 9 → Feb 17, 2026
5 business days (not counted)
3d
▶ Clock Running
Status: Reschedule
Feb 17 → Feb 20, 2026
3 business days (counted)
Running total: 4 of 5 biz days used
Created: Feb 6, 2026 Completed: Feb 20, 2026
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 6 → Feb 6 Created ▶ Running 0 0 / 5
Feb 6 → Feb 6 Ready for Scheduling ▶ Running 0 0 / 5
Feb 6 → Feb 9 Assigned ▶ Running 1 1 / 5
Feb 9 → Feb 17 Awaiting Parts ⏸ Paused 5 —
Feb 17 → Feb 20 Reschedule ▶ Running 3 4 / 5
Dispatch 0.0d
Material Management 6.0d
Coordinators 4.8d
Billing 8.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
6.0 days
Over SLA
Coordinators
4.8 days
Over SLA
Billing
8.0 days
Over SLA
Created: Feb 6, 2026 Due: Feb 13, 2026 Completed: Feb 20, 2026 (6 days late)
📅
9.5 days Total Age
⏱️
8.0d in Billing Review Longest Stage
🔄
9 transitions Status Changes
⚠️
18.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Feb 2, 2026
Visit 2 Feb 18, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 188 days old
🚨
Primary Delay 8.0 days stuck in "Billing Review"
⏱️
Total Delay 18.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.8d / 0.5d SLA
Awaiting Parts
6.0d / 3.0d SLA
Reschedule
4.0d / 2.0d SLA
Closed
8.0d / 1.0d SLA
Billing Review
8.0d / 2.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3.3.26 hshaw - chat JJohnson to advise if battery is billable

🔧 Work Performed
Tech replaced 2 batteries from the bed. checked all functions and it working properly
🔍 Technician Findings
tech found the battery not working
⚠️ Problem Description
battery not working Ramos, Pete
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 6, 3:09 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 6, 3:35 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: Pete Ramos
⏳ 1.0 business days
⏱️
▶
3 3x Labor Added Feb 8, 9:51 PM
3x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00089931
Status: Closed
📦
Status: Awaiting Parts by Pete Ramos
From: Assigned
To: Awaiting Parts
Duration in Previous: 2d 6h
⏱️
2x Labor Added Feb 8, 10:13 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 61
⚠️ 6.0 business days
🔩
▶
2 2x Parts Added Feb 17, 8:19 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 8d 10h
⏳ 4.0 business days
⏱️
▶
2 Labor Added Feb 20, 11:18 AM
Labor Added → Status: Completed
✔️
Status: Completed by Pete Ramos
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 3d 3h, 0m
⚠️ 8.0 business days
💵
Status: Billing Review by Hannah Shaw Mar 3, 8:45 AM
From: Closed
To: Billing Review
Duration in Previous: 10d 21h
⚠️ 8.0 business days
📄
▶
3 Status: Ready to Bill Mar 12, 11:47 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Mar 13, 8:00 AM
Invoice Number: SM-256295

Bottlenecks

Assigned
Duration: 6.3 business hours (threshold: 4.0 business hours)
Exceeded by 2.3 business hours
Awaiting Parts
Duration: 6.0 business days (threshold: 3.0 business days)
Exceeded by 3.0 business days
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Billing Review
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

📦
Parts Order 00089931
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Pete Ramos
Scheduled
N/A
Created
Feb 6, 3:09 PM
Invoice #
SM-256295

Work Details (8)

Name Type Status Qty Amount Date
WL-03097192 Labor Open 1.5 $0.00 Feb 8, 9:51 PM
WL-03097193 Labor Open 1 $95.00 Feb 8, 9:51 PM
WL-03097194 Travel Open 61 $0.00 Feb 8, 9:51 PM
WL-03097200 Labor Open 1.5 $0.00 Feb 8, 10:13 PM
WL-03097201 Travel Open 61 $0.00 Feb 8, 10:13 PM
WL-03108288 Parts Open 2 $70.98 Feb 17, 8:19 AM
WL-03108289 Expenses Open 1 $0.00 Feb 17, 8:19 AM
WL-03113686 Labor Open 1 $95.00 Feb 20, 11:18 AM

Details