Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350402 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Feb 6, 2026 → Feb 6, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 13, 2026
🕐 Clock stopped: Completed (Feb 6)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.2d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Billing
0.2 days
Created: Feb 6, 2026 Due: Feb 13, 2026 Completed: Feb 6, 2026 (7 days early)
📅
0.2 days Total Age
⏱️
5.2d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
4.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 97 days old
🚨
Primary Delay 5.2 days stuck in "Closed"
⏱️
Total Delay 4.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
5.2d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced fowler motor and cpr isolator - reset cam guide - cycle tested unit - returned to service
🔍 Technician Findings
found unit head of bed inop
⚠️ Problem Description
repair request head of bed function inop Sebzda, Matthew
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 6, 3:43 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 6, 4:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 0m
⏱️
3x Labor Added Feb 6, 4:58 PM
Type: Labor, Parts
Status: Open
Qty: 1.5
✔️
Status: Completed by Matthew Sebzda Feb 6, 5:06 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 21m, 0m
⚠️ 5.9 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 13, 8:42 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 15h
📨
Status: Invoice Pending by Hannah Shaw Feb 13, 10:11 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 28m, 0m
⏳ 2.0 business days
🧾
Invoice Created Feb 16, 8:00 AM
Invoice Number: SM-253966

Bottlenecks

Closed
Duration: 5.2 business days (threshold: 1.0 business days)
Exceeded by 4.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Feb 6, 3:43 PM
Invoice #
SM-253966

Work Details (3)

Name Type Status Qty Amount Date
WL-03095905 Labor Open 1.5 $0.00 Feb 6, 4:58 PM
WL-03095906 Parts Open 1 $0.00 Feb 6, 4:58 PM
WL-03095907 Parts Open 1 $0.00 Feb 6, 4:58 PM

Details