Work Order 360 View

🔒 Internal CSA Notes

2/10/26 AJinerson - FOM confirmed to schedule past SLA due to tech will be in the area on 2/13. Parts still needing to ship out, and tech not avail. until 2/13.

🔧 Work Performed

Replaced PC & touchscreen, logged into kiosk to set recommended resolution for touchscreen and top monitor. Completed Higi PM, all functional test passed. Logged into Higi account to verify online status and test. Contacted L2 Support to deploy PC.

🔍 Technician Findings

Kiosk out of order with sign, touchscreen display blue screen and top monitor display black. No physical damage found.

⚠️ Problem Description

Please have WO Number ready when checking in. Higi is a Blood Pressure Kiosk located in Pharmacy. Do not start work on kiosk until you have parts in your possession. (Technician’s responsibility to check if parts are shipped, correct parts received, no damage.) Tech must investigate issue before replacing Parts. Parts will be replaced at the discretion of L2. If unable to resolve with original parts installed, please follow below steps. Part will be shipped next day air to tech's home address. Tech will be sent a PC for replacement. Tech must replace PC kit but do not transfer graphics card from old to new PC. Regardless if PC is installed or not you must contact Level 2 support while onsite to verify errors as well as update portal and ServiceMax for used or unused PC parts Tech will be shipped replacement Touchscreen nose assembly. Tech will replace all parts shipped, adjust resolution in resolution settings, calibrate, and restore functionality. Touchscreen should be set as main display. Resolution settings 1440×900 / 60HZ top 800×600 / 60HZ bottom Tech will be sent Key to Kiosk Use this password to access the kiosk: 7WGY!#%J If swapping out a PC, you would use: miker0me0g0lfech0 There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational. **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.** Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf

📄 Description

Merge KMY Kiosk

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