4 business days from creation · Target: Feb 12, 2026
✗ SLA Missed (1 biz days late)
Active: 5 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 11, 2026
3 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Entered
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 3 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 11 → Feb 11, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 3 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 13, 2026
2 business days (counted)
Running total: 5 of 4 biz days used
▶ Clock Running
Status: Entered
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 5 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 5 of 4 biz days used
0d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 5 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 5 of 4 biz days used
Created: Feb 6, 2026Completed: Feb 16, 2026
Business Days Used5 / 4
04d budget+1d over
Show SLA Clock Detail (14 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 6 → Feb 6
Created
▶ Running
0
0 / 4
Feb 6 → Feb 6
Ready for Scheduling
▶ Running
0
0 / 4
Feb 6 → Feb 6
Assigned
▶ Running
0
0 / 4
Feb 6 → Feb 11
Scheduled
▶ Running
3
3 / 4
Feb 11 → Feb 11
Entered
▶ Running
0
3 / 4
Feb 11 → Feb 11
L2 Screening
▶ Running
0
3 / 4
Feb 11 → Feb 11
Awaiting Parts
⏸ Paused
0
—
Feb 11 → Feb 11
Ready for Scheduling
▶ Running
0
3 / 4
Feb 11 → Feb 11
Assigned
▶ Running
0
3 / 4
Feb 11 → Feb 13
Scheduled
▶ Running
2
5 / 4
Feb 13 → Feb 13
Entered
▶ Running
0
5 / 4
Feb 13 → Feb 13
Assigned
▶ Running
0
5 / 4
Feb 13 → Feb 16
Scheduled
▶ Running
0
5 / 4
Feb 16 → Feb 16
Tech On Site
▶ Running
0
5 / 4
Dispatch0.3d
Material Management0.2d
Coordinators6.5d
Billing0.2d
✗ SLA Missed
Dispatch
0.3 days
Material Management
0.2 days
Coordinators
6.5 days
Over SLA
Billing
0.2 days
Created: Feb 6, 2026
Due: Feb 12, 2026
Completed: Feb 16, 2026 (3 days late)
📅
5.3 daysTotal Age
⏱️
8.0d in ClosedLongest Stage
🔄
13 transitionsStatus Changes
⚠️
8.8d overTotal Delay
📦
2 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 188 days old
🚨
Primary Delay8.0 days stuck in "Closed"
⏱️
Total Delay8.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
6.3d / 2.0d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
0.2d / 3.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
8.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/10 KKelch rescheduled to tech's next available date due to urgent Mopec repair
🔧Work Performed
On the HIGI, I removed the BP board and harness. I then removed the stop button and BP cuff. I then installed the new board and installed the new harness. I installed the "Stop" button and connected the harness to the button. I then installed the BP cuff and connected the hoses. I preformed the tested and all passed. I returned the unit to service.
🔍Technician Findings
On the HIGI, I arrived and found that the unit was failing the transducer pressure test.
⚠️Problem Description
Unit failed pressure test. Contacted Emsar L2 tech support. L2 advised to close work order with follow up to have a new NIPB pump installed.
"Part will be shipped next day air to techs home address.
Tech will be shipped replacement BP Kit
Tech will replace ALL PARTS SHIPPED and restore functionality. Reboot PC after replacement.
Tech will take a user BP test and verify the BP is working as expected to verify functionality of the newly installed part
Tech will be sent Key to Kiosk
Use this password to access the kiosk: KYP*XP7@
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**