Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (34 biz days late)
🕐 Clock stopped: Completed (Apr 17, 2026)
▶ Clock Running
Status: Created
Feb 7 → Feb 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 7 → Feb 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 7 → Feb 9, 2026
1 business day (counted)
Running total: 1 of ? biz days used
42d
▶ Clock Running
Status: Scheduled
Feb 9 → Apr 9, 2026
42 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 9 → Apr 9, 2026
0 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Billing Review
Apr 9 → Apr 12, 2026
1 business day (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Closed
Apr 12 → Apr 17, 2026
5 business days (counted)
Running total: 49 of ? biz days used
Created: Feb 7, 2026
Completed: Apr 17, 2026
Show SLA Clock Detail (7 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 7 → Feb 7 |
Created |
▶ Running
|
0 |
0 |
| Feb 7 → Feb 7 |
Scheduled |
▶ Running
|
0 |
0 |
| Feb 7 → Feb 9 |
Ready for Scheduling |
▶ Running
|
1 |
1 |
| Feb 9 → Apr 9 |
Scheduled |
▶ Running
|
42 |
43 |
| Apr 9 → Apr 9 |
Ready for Scheduling |
▶ Running
|
0 |
43 |
| Apr 9 → Apr 12 |
Billing Review |
▶ Running
|
1 |
44 |
| Apr 12 → Apr 17 |
Closed |
▶ Running
|
5 |
49 |
Coordinators
43.4 days
Over SLA
Field Work
1.6 days
Over SLA
Billing
3.7 days
Over SLA
Created: Feb 7, 2026
Due: Dec 31, 2026
Completed: Apr 12, 2026 (263 days early)
⏱️
42.2d in Scheduled
Longest Stage
🔄
10 transitions
Status Changes
⚠️
48.2d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
42.2 days stuck in "Scheduled"
⏱️
Total Delay
48.2 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
1.2d
/ 1.0d SLA
Scheduled
42.2d
/ 2.0d SLA
Billing Review
1.2d
/ 2.0d SLA
Completed
1.6d
/ 1.0d SLA
Ready to Bill
1.6d
/ 1.0d SLA
Invoice Pending
0.9d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
2/6/2026 1900 CM ack msg; LM w/SR; 2/7/26 0926 SR avail; 2/9/26 1130 LM w/Susan re cnfm; 1204 Susan cnfm; 1256 ack cnfm; LM w/SR; 1655 SR ack cnfm; 4/9/2026 1638 assign cxl ; ack msg; LM w/SR; 1804 SR ack cxl
Timeline
📋
🗓️
From:
Entered, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
0m
👷
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
2d 22h
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
58d 22h
💵
From:
Ready for Scheduling
To:
Billing Review
Duration in Previous:
1h 27m
💵
🏁
From:
Billing Review
To:
Closed
Duration in Previous:
2d 23h
✔️
From:
Closed
To:
Completed
Duration in Previous:
4d 21h
🏁
From:
Completed
To:
Closed
Duration in Previous:
2d 22h
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
3d 1h
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
18h 46m
💰
🧾
Invoice Number:
SM-260108
Bottlenecks
Scheduled
Duration: 42.2 business days (threshold: 2.0 business days)
Exceeded by 40.2 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Completed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours
ℹ️ Work Order Details
Scheduled
Apr 13, 6:58 PM
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03183171 |
Expenses |
Open |
1 |
$721.36 |
Apr 12, 5:59 PM |