Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350471 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 St.Joseph's Hospital — 5665 Peachtree Dunwoody Road, Atlanta GA, 30342

Feb 6, 2026 → Apr 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (35 biz days late)
Active: 49 biz days
🕐 Clock stopped: Completed (Apr 19, 2026)
▶ Clock Running
Status: Scheduled
Feb 7 → Feb 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 7 → Feb 9, 2026
1 business day (counted)
Running total: 1 of ? biz days used
42d
▶ Clock Running
Status: Scheduled
Feb 9 → Apr 9, 2026
42 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 9 → Apr 9, 2026
0 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 9 → Apr 9, 2026
0 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 9 → Apr 13, 2026
2 business days (counted)
Running total: 45 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Apr 13 → Apr 19, 2026
4 business days (counted)
Running total: 49 of ? biz days used
Created: Feb 7, 2026 Completed: Apr 19, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 7 → Feb 7 Scheduled ▶ Running 0 0
Feb 7 → Feb 9 Ready for Scheduling ▶ Running 1 1
Feb 9 → Apr 9 Scheduled ▶ Running 42 43
Apr 9 → Apr 9 Ready for Scheduling ▶ Running 0 43
Apr 9 → Apr 9 Scheduled ▶ Running 0 43
Apr 9 → Apr 13 Ready for Scheduling ▶ Running 2 45
Apr 13 → Apr 19 Scheduled ▶ Running 4 49
Coordinators 50.8d
Billing 2.5d
✗ SLA Missed
Coordinators
50.8 days
Over SLA
Billing
2.5 days
Over SLA
Created: Feb 7, 2026 Due: Dec 31, 2026 Completed: Apr 19, 2026 (256 days early)
📅
49.0 days Total Age
⏱️
43.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
48.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Apr 13, 2026
Visit 2 Apr 14, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 189 days old
🚨
Primary Delay 43.0 days stuck in "Scheduled"
⏱️
Total Delay 48.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.2d / 1.0d SLA
Scheduled
47.6d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/6/2026 1900 CM ack msg; LM w/CC; 1853 CC avail; 1959 LM w/Susan re cnfm; 2002 Susan cnfm 2049 ack cnfm; LM w/CC; 2252 CC ack cnfm; 4/9/2026 1700 cxl W-Th for chg; 1800 ack msg; LM w/CC; 1811 CC okay; LM w/Susan re cnfm; 4/13/2026 1350 CM 2nd msg w/Susan; 1354 Susan cnfm; 1430 ack cnfm; LM w/CC; 1450 CC ack cnfm

Timeline

📋
▶
2 Work Order Created Feb 6, 7:05 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 1.6 business days
🗓️
▶
2 Status: Scheduled Feb 9, 10:59 AM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Wayne Rush
Technician: Chandler Caudelle
🚨 43.0 business days
📅
▶
2 Status: Ready for Scheduling Apr 9, 6:08 PM
Status: Ready for Scheduling → Dispatch Scheduled
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For: 2026-04-13T18:00:00.000+0000
⏳ 2.7 business days
🗓️
Status: Scheduled by Caitlin Mcgee Apr 13, 3:04 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 20h
⚠️ 5.0 business days
🚗
▶
2 6x Travel Added Apr 19, 1:48 PM
6x Travel Added → 4x Labor Added
⏱️
4x Labor Added
Type: Labor
Status: Open
Qty: 2.25, 6, 0.5, 0.75
✔️
Status: Completed by Chandler Caudelle Apr 19, 1:54 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 22h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 23, 3:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 1h
📨
Status: Invoice Pending by Timothy Amburgey Apr 24, 9:57 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 46m
💰
▶
2 Status: Invoiced Apr 24, 5:14 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260108

Bottlenecks

Scheduled
Duration: 43.0 business days (threshold: 2.0 business days)
Exceeded by 41.0 business days
Ready for Scheduling
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Chandler Caudelle
Scheduled
Apr 13, 2:00 PM
Created
Feb 6, 7:05 PM
Invoice #
SM-260108

Work Details (10)

Name Type Status Qty Amount Date
WL-03192184 Travel Open 42 $30.24 Apr 19, 1:48 PM
WL-03192180 Labor Open 2.25 $830.00 Apr 19, 1:48 PM
WL-03192181 Labor Open 6 $76.00 Apr 19, 1:48 PM
WL-03192182 Labor Open 0.5 $20.00 Apr 19, 1:48 PM
WL-03192183 Travel Open 42 $30.24 Apr 19, 1:48 PM
WL-03192179 Labor Open 0.75 $30.00 Apr 19, 1:48 PM
WL-03192187 Labor Open 2.25 $830.00 Apr 19, 1:52 PM
WL-03192188 Labor Open 6 $76.00 Apr 19, 1:52 PM
WL-03192189 Labor Open 0.5 $20.00 Apr 19, 1:52 PM
WL-03192186 Labor Open 0.75 $30.00 Apr 19, 1:52 PM

Details