Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350472 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Wellstar Windy Hill — 2540 Windy Hill Rd, Marietta GA, 30067

Feb 6, 2026 → Apr 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (40 biz days late)
Active: 54 biz days
🕐 Clock stopped: Completed (Apr 25, 2026)
▶ Clock Running
Status: Created
Feb 7 → Feb 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 7 → Feb 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 7 → Feb 9, 2026
1 business day (counted)
Running total: 1 of ? biz days used
51d
▶ Clock Running
Status: Scheduled
Feb 9 → Apr 22, 2026
51 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 22 → Apr 25, 2026
2 business days (counted)
Running total: 54 of ? biz days used
Created: Feb 7, 2026 Completed: Apr 25, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 7 → Feb 7 Created ▶ Running 0 0
Feb 7 → Feb 7 Scheduled ▶ Running 0 0
Feb 7 → Feb 9 Ready for Scheduling ▶ Running 1 1
Feb 9 → Apr 22 Scheduled ▶ Running 51 52
Apr 22 → Apr 22 Ready for Scheduling ▶ Running 0 52
Apr 22 → Apr 25 Scheduled ▶ Running 2 54
Coordinators 55.1d
Billing 2.3d
✗ SLA Missed
Coordinators
55.1 days
Over SLA
Billing
2.3 days
Over SLA
Created: Feb 7, 2026 Due: Dec 31, 2026 Completed: Apr 25, 2026 (250 days early)
📅
54.0 days Total Age
⏱️
51.1d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
53.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Apr 23, 2026
Visit 2 Apr 24, 2026
Visit 3 Apr 25, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 189 days old
🚨
Primary Delay 51.1 days stuck in "Scheduled"
⏱️
Total Delay 53.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.0d / 1.0d SLA
Scheduled
54.1d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/6/2026 1900 CM ack msg; LM w/CC; 1853 CC avail; 1959 LM w/Susan re cnfm; 2049 ack cnfm; LM w/CC; 2252 CC ack cnfm; 4/21/2026 chg from T-W to Th-F ; 2035 CC ack msg; LM w/Susan re cnfm

Timeline

📋
▶
2 Work Order Created Feb 6, 7:07 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 1.6 business days
👷
▶
2 Technician Assigned Feb 9, 10:59 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 15h
🚨 51.0 business days
📅
▶
2 Dispatch Scheduled Apr 21, 8:28 PM
Dispatch Scheduled → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled, Ready for Scheduling
To: Ready for Scheduling, Scheduled
Duration in Previous: 71d 8h, 0m
⏳ 3.4 business days
⏱️
▶
2 10x Labor Added Apr 25, 2:15 PM
10x Labor Added → Status: Completed
✔️
Status: Completed by Chandler Caudelle
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 17h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 30, 3:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 0h
📨
Status: Invoice Pending by Timothy Amburgey May 1, 11:19 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20h 18m
💰
▶
2 Status: Invoiced May 1, 4:44 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260770

Bottlenecks

Scheduled
Duration: 51.1 business days (threshold: 2.0 business days)
Exceeded by 49.1 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Chandler Caudelle
Scheduled
Apr 23, 4:00 PM
Created
Feb 6, 7:07 PM
Invoice #
SM-260770

Work Details (10)

Name Type Status Qty Amount Date
WL-03201052 Labor Open 0.5 $20.00 Apr 25, 2:15 PM
WL-03201050 Labor Open 0.25 $895.00 Apr 25, 2:15 PM
WL-03201051 Labor Open 8 $76.00 Apr 25, 2:15 PM
WL-03201045 Labor Open 0.75 $30.00 Apr 25, 2:15 PM
WL-03201046 Labor Open 0.25 $830.00 Apr 25, 2:15 PM
WL-03201047 Labor Open 8 $76.00 Apr 25, 2:15 PM
WL-03201048 Labor Open 0.5 $20.00 Apr 25, 2:15 PM
WL-03201049 Labor Open 0.75 $30.00 Apr 25, 2:15 PM
WL-03201054 Travel Open 48 $34.56 Apr 25, 2:15 PM
WL-03201053 Travel Open 48 $34.56 Apr 25, 2:15 PM

Details