Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350473 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Wellstar Windy Hill — 2540 Windy Hill Rd, Marietta GA, 30067

Feb 6, 2026 → Jul 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (101 biz days late)
Active: 116 biz days
🕐 Clock stopped: Canceled (Jul 24, 2026)
▶ Clock Running
Status: Created
Feb 7 → Feb 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 7 → Feb 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 7 → Feb 9, 2026
1 business day (counted)
Running total: 1 of ? biz days used
60d
▶ Clock Running
Status: Scheduled
Feb 9 → May 5, 2026
60 business days (counted)
Running total: 61 of ? biz days used
55d
▶ Clock Running
Status: Closed
May 5 → Jul 24, 2026
55 business days (counted)
Running total: 116 of ? biz days used
Created: Feb 7, 2026 Canceled: Jul 24, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 7 → Feb 7 Created ▶ Running 0 0
Feb 7 → Feb 7 Scheduled ▶ Running 0 0
Feb 7 → Feb 9 Ready for Scheduling ▶ Running 1 1
Feb 9 → May 5 Scheduled ▶ Running 60 61
May 5 → Jul 24 Closed ▶ Running 55 116
Coordinators 62.0d
✗ SLA Missed
Coordinators
62.0 days
Over SLA
Created: Feb 7, 2026 Due: Dec 31, 2026 Completed: Jul 24, 2026 (160 days early)
📅
116.0 days Total Age
⏱️
61.0d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
113.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 189 days old
🚨
Primary Delay 61.0 days stuck in "Scheduled"
⏱️
Total Delay 113.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.0d / 1.0d SLA
Scheduled
61.0d / 2.0d SLA
Closed
55.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/6/2026 1900 CM ack msg; LM w/CC; 1853 CC avail; 1959 LM w/Susan re cnfm; 2049 ack cnfm; LM w/CC; 2252 CC ack cnfm 7/24 DWC closed due no billable

Timeline

📋
▶
2 Work Order Created Feb 6, 7:07 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 1.6 business days
🗓️
▶
2 Status: Scheduled Feb 9, 10:59 AM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Wayne Rush
Technician: Chandler Caudelle
🚨 61.0 business days
🏁
Status: Closed by Caitlin Mcgee May 5, 3:01 PM
From: Scheduled
To: Closed
Duration in Previous: 85d 3h
🚨 56.0 business days
🚫
Status: Canceled by Debra Williams-Crist Jul 24, 5:31 PM
From: Closed
To: Canceled
Duration in Previous: 80d 2h

Bottlenecks

Scheduled
Duration: 61.0 business days (threshold: 2.0 business days)
Exceeded by 59.0 business days
Closed
Duration: 55.6 business days (threshold: 1.0 business days)
Exceeded by 54.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Chandler Caudelle
Scheduled
N/A
Created
Feb 6, 7:07 PM
Invoice #
N/A

Details