Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350474 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Wellstar Sylvan Grove Hospital Inc. — 1050 McDonough Rd., Jackson GA, 30233

Feb 6, 2026 → Jun 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (69 biz days late)
Active: 84 biz days
🕐 Clock stopped: Canceled (Jun 8, 2026)
▶ Clock Running
Status: Created
Feb 7 → Feb 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 7 → Feb 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 7 → Feb 9, 2026
1 business day (counted)
Running total: 1 of ? biz days used
69d
▶ Clock Running
Status: Scheduled
Feb 9 → May 18, 2026
69 business days (counted)
Running total: 70 of ? biz days used
14d
▶ Clock Running
Status: Closed
May 18 → Jun 8, 2026
14 business days (counted)
Running total: 84 of ? biz days used
Created: Feb 7, 2026 Canceled: Jun 8, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 7 → Feb 7 Created ▶ Running 0 0
Feb 7 → Feb 7 Scheduled ▶ Running 0 0
Feb 7 → Feb 9 Ready for Scheduling ▶ Running 1 1
Feb 9 → May 18 Scheduled ▶ Running 69 70
May 18 → Jun 8 Closed ▶ Running 14 84
Coordinators 71.0d
✗ SLA Missed
Coordinators
71.0 days
Over SLA
Created: Feb 7, 2026 Due: Dec 31, 2026 Completed: Jun 8, 2026 (206 days early)
📅
84.0 days Total Age
⏱️
70.0d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
81.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 189 days old
🚨
Primary Delay 70.0 days stuck in "Scheduled"
⏱️
Total Delay 81.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.0d / 1.0d SLA
Scheduled
70.0d / 2.0d SLA
Closed
14.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/6/2026 1900 CM ack msg; LM w/CC; 1853 CC avail; 1959 LM w/Susan re cnfm; 2049 ack cnfm; LM w/CC; 2252 CC ack cnfm

Timeline

📋
▶
2 Work Order Created Feb 6, 7:09 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 1.6 business days
👷
▶
2 Technician Assigned Feb 9, 11:00 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 15h
🚨 70.0 business days
🏁
Status: Closed by Caitlin Mcgee May 18, 1:17 PM
From: Scheduled
To: Closed
Duration in Previous: 98d 1h
🚨 15.0 business days
🚫
Status: Canceled by Wayne Rush Jun 8, 12:21 PM
From: Closed
To: Canceled
Duration in Previous: 20d 23h

Bottlenecks

Scheduled
Duration: 70.0 business days (threshold: 2.0 business days)
Exceeded by 68.0 business days
Closed
Duration: 14.8 business days (threshold: 1.0 business days)
Exceeded by 13.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Chandler Caudelle
Scheduled
N/A
Created
Feb 6, 7:09 PM
Invoice #
N/A

Details