📍 Wellstar Sylvan Grove Hospital Inc. — 1050 McDonough Rd., Jackson GA, 30233
Feb 6, 2026 → Jun 2, 2026
✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (65 biz days late)
Active: 80 biz days
🕐 Clock stopped: Completed (Jun 2, 2026)
▶ Clock Running
Status: Created
Feb 7 → Feb 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 7 → Feb 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 7 → Feb 9, 2026
1 business day (counted)
Running total: 1 of ? biz days used
58d
▶ Clock Running
Status: Scheduled
Feb 9 → May 1, 2026
58 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 1 → May 1, 2026
0 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Scheduled
May 1 → May 1, 2026
0 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 1 → May 6, 2026
3 business days (counted)
Running total: 62 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
May 6 → Jun 2, 2026
18 business days (counted)
Running total: 80 of ? biz days used
Created: Feb 7, 2026Completed: Jun 2, 2026
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 7 → Feb 7
Created
▶ Running
0
0
Feb 7 → Feb 7
Scheduled
▶ Running
0
0
Feb 7 → Feb 9
Ready for Scheduling
▶ Running
1
1
Feb 9 → May 1
Scheduled
▶ Running
58
59
May 1 → May 1
Ready for Scheduling
▶ Running
0
59
May 1 → May 1
Scheduled
▶ Running
0
59
May 1 → May 6
Ready for Scheduling
▶ Running
3
62
May 6 → Jun 2
Scheduled
▶ Running
18
80
Coordinators82.7d
Billing2.3d
✗ SLA Missed
Coordinators
82.7 days
Over SLA
Billing
2.3 days
Over SLA
Created: Feb 7, 2026
Due: Dec 31, 2026
Completed: Jun 2, 2026 (212 days early)
📅
80.0 daysTotal Age
⏱️
59.0d in ScheduledLongest Stage
🔄
9 transitionsStatus Changes
⚠️
78.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 189 days old
🚨
Primary Delay59.0 days stuck in "Scheduled"
⏱️
Total Delay78.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
5.1d / 1.0d SLA
Scheduled
77.6d / 2.0d SLA
Closed
2.7d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/6/2026 1900 CM ack msg; LM w/CC; 1853 CC avail; 1959 LM w/Susan re cnfm; 2049 ack cnfm; LM w/CC; 2252 CC ack cnfm; 5/1/26 1015 now Tue-Thu - LM w/CC; 1053 CC okay with chg; LM w/Susan re cnfm; 1126 Susan cnfm; ack cnfm, LM w/CC; 5/6/2026 1415 CM 2nd msg w/CC; 1516 CC ack cnfm; 5/26/2026 1413 cxl today , chg for tomorrow; 1441 ack msg; LM w/CC; 1516 CC ack msg; LM w/Susan re cal updated
📅
PH <24hr CXL
May 26, 2026 4:00pm – 12:00am
Work Order: WO-01350475
Location: Wellstar Sylvan Grove Hospital Inc.
Address: 1050 McDonough Rd., Jackson, GA 30233
Contact Name: Susan Phipps
Contact Phone: 678-920-0862
Contact Email: susan.phipps@philips.com
Use the link below to access your work order to Accept and Schedule your work.
Timeline
📋
▶
2
Work Order Created Feb 6, 7:09 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From:Ready for Scheduling, Scheduled
To:Scheduled, Ready for Scheduling
Duration in Previous:0m
⏳1.6 business days
🗓️
▶
2
Status: Scheduled Feb 9, 11:00 AM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Wayne Rush
Technician:Chandler Caudelle
🚨59.0 business days
📅
Status: Ready for Scheduling by Wayne RushMay 1, 10:53 AM
From:Scheduled
To:Ready for Scheduling
Duration in Previous:80d 22h
🗓️
▶
2
Status: Scheduled May 1, 11:30 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Wayne Rush
Scheduled For:2026-05-26T20:00:00.000+0000
⏳4.0 business days
🗓️
Status: Scheduled by Caitlin McgeeMay 6, 3:19 PM
From:Ready for Scheduling
To:Scheduled
Duration in Previous:5d 3h
🚨14.0 business days
📅
Dispatch Scheduled by Caitlin McgeeMay 26, 7:16 PM
Scheduled For:2026-05-28T20:00:00.000+0000
⏳4.6 business days
⏱️
Labor Added Jun 1, 4:39 PM
Type:Labor
Status:Open
Qty:7.5
✔️
Status: Completed by Wayne RushJun 2, 2:22 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:26d 23h, 0m
⏳3.0 business days
📄
Status: Ready to Bill by Wayne RushJun 4, 4:51 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 2h
📨
Status: Invoice Pending by Timothy AmburgeyJun 5, 9:32 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:16h 40m
💰
▶
2
Status: Invoiced Jun 5, 5:00 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-264058
Bottlenecks
Scheduled
Duration: 59.0 business days (threshold: 2.0 business days)
Exceeded by 57.0 business days
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 18.6 business days (threshold: 2.0 business days)
Exceeded by 16.6 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)