Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350476 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Wellstar Spalding — 601 South 8th St, Griffin GA, 30224

Feb 6, 2026 → Apr 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (44 biz days late)
Active: 59 biz days
🕐 Clock stopped: Canceled (May 1, 2026)
▶ Clock Running
Status: Created
Feb 7 → Feb 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 7 → Feb 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 7 → Feb 9, 2026
1 business day (counted)
Running total: 1 of ? biz days used
57d
▶ Clock Running
Status: Scheduled
Feb 9 → Apr 30, 2026
57 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 30 → May 1, 2026
1 business day (counted)
Running total: 59 of ? biz days used
Created: Feb 7, 2026 Canceled: May 1, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 7 → Feb 7 Created ▶ Running 0 0
Feb 7 → Feb 7 Scheduled ▶ Running 0 0
Feb 7 → Feb 9 Ready for Scheduling ▶ Running 1 1
Feb 9 → Apr 30 Scheduled ▶ Running 57 58
Apr 30 → May 1 Ready for Scheduling ▶ Running 1 59
Coordinators 59.4d
✗ SLA Missed
Coordinators
59.4 days
Over SLA
Created: Feb 7, 2026 Due: Dec 31, 2026 Completed: May 1, 2026 (244 days early)
📅
58.0 days Total Age
⏱️
58.0d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
56.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 189 days old
🚨
Primary Delay 58.0 days stuck in "Scheduled"
⏱️
Total Delay 56.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.4d / 1.0d SLA
Scheduled
58.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/6/2026 1900 CM ack msg; LM w/CC; 1853 CC avail; 1959 LM w/Susan re cnfm; 2049 ack cnfm; LM w/CC; 2252 CC ack cnfm; 4/30/2026 1532 cxl for chg; 1842 CC ack cxl

Timeline

📋
▶
2 Work Order Created Feb 6, 7:10 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 1.6 business days
👷
▶
2 Technician Assigned Feb 9, 11:01 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 15h
🚨 58.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Apr 30, 4:54 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 80d 4h
🚫
Status: Canceled by Caitlin Mcgee Apr 30, 8:17 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 3h 23m

Bottlenecks

Scheduled
Duration: 58.0 business days (threshold: 2.0 business days)
Exceeded by 56.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Chandler Caudelle
Scheduled
N/A
Created
Feb 6, 7:10 PM
Invoice #
N/A

Details