Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (83 biz days late)
Active: 97 biz days
🕐 Clock stopped: Completed (Jun 28, 2026)
▶ Clock Running
Status: Created
Feb 7 → Feb 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 7 → Feb 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 7 → Feb 9, 2026
1 business day (counted)
Running total: 1 of ? biz days used
96d
▶ Clock Running
Status: Scheduled
Feb 9 → Jun 28, 2026
96 business days (counted)
Running total: 97 of ? biz days used
Created: Feb 7, 2026Completed: Jun 28, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 7 → Feb 7
Created
▶ Running
0
0
Feb 7 → Feb 7
Scheduled
▶ Running
0
0
Feb 7 → Feb 9
Ready for Scheduling
▶ Running
1
1
Feb 9 → Jun 28
Scheduled
▶ Running
96
97
Coordinators98.0d
Billing0.6d
✗ SLA Missed
Coordinators
98.0 days
Over SLA
Billing
0.6 days
Created: Feb 7, 2026
Due: Dec 31, 2026
Completed: Jun 28, 2026 (186 days early)
📅
97.0 daysTotal Age
⏱️
97.0d in ScheduledLongest Stage
🔄
7 transitionsStatus Changes
⚠️
98.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
20 linesWork Details
🚩
5 visitsOn-Site Trips
📋
CoordinatorScheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1Jun 23, 2026
Visit 2Jun 24, 2026
Visit 3Jun 25, 2026
Visit 4Jun 26, 2026
Visit 5Jun 27, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 189 days old
🚨
Primary Delay97.0 days stuck in "Scheduled"
⏱️
Total Delay98.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.0d / 1.0d SLA
Scheduled
97.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.5d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/6/2026 1900 CM ack msg; LM w/CC; 2049 ack cnfm; LM w/CC; 2002 Susan cnfm 2049 ack cnfm; LM w/CC; 2252 CC ack cnfm
📅
Vendormate
Jun 26, 2026 4:00pm – 12:00am
Work Order: WO-01350477
Location: Wellstar Spalding
Address: 601 South 8th St, Griffin, GA 30224
Contact Name: Susan Phipps
Contact Phone: 678-920-0862
Contact Email: susan.phipps@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.co
📅
Vendormate
Jun 25, 2026 4:00pm – 12:00am
Work Order: WO-01350477
Location: Wellstar Spalding
Address: 601 South 8th St, Griffin, GA 30224
Contact Name: Susan Phipps
Contact Phone: 678-920-0862
Contact Email: susan.phipps@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.co
📅
Vendormate
Jun 24, 2026 4:00pm – 12:00am
Work Order: WO-01350477
Location: Wellstar Spalding
Address: 601 South 8th St, Griffin, GA 30224
Contact Name: Susan Phipps
Contact Phone: 678-920-0862
Contact Email: susan.phipps@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.co
📅
Vendormate
Jun 23, 2026 4:00pm – 12:00am
Work Order: WO-01350477
Location: Wellstar Spalding
Address: 601 South 8th St, Griffin, GA 30224
Contact Name: Susan Phipps
Contact Phone: 678-920-0862
Contact Email: susan.phipps@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.co
Timeline
📋
▶
2
Work Order Created Feb 6, 7:10 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From:Ready for Scheduling
To:Scheduled
Duration in Previous:0m
📅
Status: Ready for Scheduling by Caitlin McgeeFeb 6, 8:37 PM
From:Scheduled
To:Ready for Scheduling
Duration in Previous:1h 26m
⏳1.4 business days
🗓️
▶
2
Status: Scheduled Feb 9, 11:01 AM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Wayne Rush
Technician:Chandler Caudelle
🚨93.0 business days
📅
Dispatch Scheduled by Wayne RushJun 22, 10:49 AM
Scheduled For:2026-06-23T20:00:00.000+0000
⚠️5.0 business days
🚗
▶
2
4x Travel Added Jun 28, 10:55 AM
4x Travel Added → 4x Labor Added
⏱️
4x Labor Added
Type:Labor
Status:Open
Qty:0.25, 8, 1.25
⏱️
▶
2
4x Labor Added Jun 28, 11:00 AM
4x Labor Added → 4x Labor Added
⏱️
4x Labor Added
Type:Labor
Status:Open
Qty:1.25, 0.25, 8
⏱️
▶
2
4x Labor Added Jun 28, 11:05 AM
4x Labor Added → Status: Completed
✔️
Status: Completed by Chandler Caudelle
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:138d 23h, 0m
⏳4.0 business days
📄
Status: Ready to Bill by Wayne RushJul 2, 11:57 AM
From:Closed
To:Ready to Bill
Duration in Previous:4d 0h
📨
Status: Invoice Pending by Timothy AmburgeyJul 2, 12:50 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:53m
💰
▶
2
Status: Invoiced Jul 2, 5:06 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-266287
Bottlenecks
Scheduled
Duration: 97.0 business days (threshold: 2.0 business days)
Exceeded by 95.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)