Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P5
5 business days from creation
Target:
Feb 13, 2026
🕐 Clock stopped: Completed (Feb 7)
✓ SLA Met (5d early)
Billing
3.0 days
Over SLA
Created: Feb 7, 2026
Due: Feb 13, 2026
Completed: Feb 7, 2026 (6 days early)
⏱️
3.0d in Ready to Bill
Longest Stage
🔄
3 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🚨
Primary Delay
3.0 days stuck in "Ready to Bill"
⏱️
Total Delay
2.0 business days over SLA thresholds
SLA vs Actual Time by Status
Ready to Bill
3.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
Annuity - MANUALGEN
🔧
Work Performed
(8) AED/Defibrillator
Annual $2,780
1 Annual inspection and calibration on Lifepak devices;
Repairs not included
⚠️
Problem Description
(8) AED/Defibrillator
Annual $2,780
1 Annual inspection and calibration on Lifepak devices;
Repairs not included
Timeline
📋
👷
From:
Ready to Bill, Assigned, Completed, Closed
To:
Assigned, Completed, Closed, Ready to Bill
Duration in Previous:
0m
⏱️
Type:
Labor
Status:
Open
Qty:
1
📨
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
1m
🧾
Invoice Number:
SM-253580
Bottlenecks
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
ℹ️ Work Order Details
Technician
Natosha Beierschmitt
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03096110 |
Labor |
Open |
1 |
$2,780.00 |
Feb 6, 7:33 PM |