Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350479 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 VCU Children’s Hospital of Richmond — 1000 East Broad Street, Richmond VA, 23219

Feb 6, 2026 → Feb 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (5 biz days early)
Active: 9 biz days
🕐 Clock stopped: Completed (Feb 22, 2026)
▶ Clock Running
Status: Created
Feb 7 → Feb 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 7 → Feb 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 7 → Feb 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 7 → Feb 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 7 → Feb 9, 2026
1 business day (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 9 → Feb 11, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Canceled
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 4 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 22, 2026
5 business days (counted)
Running total: 9 of ? biz days used
Created: Feb 7, 2026 Completed: Feb 22, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Feb 7 → Feb 7 Created ▶ Running 0 0
Feb 7 → Feb 7 Scheduled ▶ Running 0 0
Feb 7 → Feb 7 Ready for Scheduling ▶ Running 0 0
Feb 7 → Feb 7 Scheduled ▶ Running 0 0
Feb 7 → Feb 9 Ready for Scheduling ▶ Running 1 1
Feb 9 → Feb 11 Scheduled ▶ Running 2 3
Feb 11 → Feb 12 Canceled ▶ Running 1 4
Feb 12 → Feb 12 Ready for Scheduling ▶ Running 0 4
Feb 12 → Feb 22 Scheduled ▶ Running 5 9
Coordinators 9.0d
Billing 2.8d
✓ SLA Met
Coordinators
9.0 days
Over SLA
Billing
2.8 days
Over SLA
Created: Feb 7, 2026 Due: Dec 31, 2026 Completed: Feb 22, 2026 (312 days early)
📅
9.0 days Total Age
⏱️
5.8d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
7.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
25 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 17, 2026
Visit 2 Feb 18, 2026
Visit 3 Feb 19, 2026
Visit 4 Feb 20, 2026
Visit 5 Feb 21, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 189 days old
🚨
Primary Delay 5.8 days stuck in "Scheduled"
⏱️
Total Delay 7.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Canceled
1.2d
Closed
4.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

26/2026 LM w/KR; 1936 KR ack msg; 2/11/2026 0720 KR out due to death in the family - KR notified mentor; 2/12/2026 1235 from KR ??? ; LM w/Kelly; 1247 Kelly says back on calendar

Timeline

📋
▶
4 Work Order Created Feb 6, 7:51 PM
Work Order Created → Status: Scheduled → Technician Assigned → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Caitlin Mcgee
Technician: Kurt Ruz
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled, Ready for Scheduling
To: Ready for Scheduling, Scheduled
Duration in Previous: 1m, 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 6, 8:37 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 44m
⏳ 1.4 business days
🗓️
Status: Scheduled by Caitlin Mcgee Feb 9, 5:04 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 20h
⏳ 2.9 business days
🚫
Status: Canceled by Caitlin Mcgee Feb 11, 5:21 PM
From: Scheduled
To: Canceled
Duration in Previous: 2d 0h
📅
▶
4 Status: Ready for Scheduling Feb 12, 12:44 PM
Status: Ready for Scheduling → Status: Scheduled → Dispatch Scheduled → Technician Assigned
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For: 2026-02-18T13:00:00.000+0000
👷
Technician Assigned by Caitlin Mcgee
Technician: CSOL Admin, Kurt Ruz
⏳ 3.8 business days
⏱️
▶
4 Labor Added Feb 18, 6:47 AM
Labor Added → 2x Labor Added → 3x Expenses Added → 2x Expenses Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 8
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 2x Expenses Added Feb 18, 6:52 AM
2x Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 3x Expenses Added Feb 18, 7:14 AM
3x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 19, 10:55 AM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 7
⏱️
Labor Added Feb 20, 7:02 AM
Type: Labor
Status: Open
Qty: 8
⏳ 1.0 business days
⏱️
Labor Added Feb 21, 6:56 PM
Type: Labor
Status: Open
Qty: 8
💵
▶
2 Expenses Added Feb 21, 7:06 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Feb 21, 7:13 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Feb 21, 7:32 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Kurt Ruz Feb 21, 7:39 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 6h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 16h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:42 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 15m
⏳ 3.0 business days
🧾
▶
2 Invoice Created Mar 2, 9:11 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 19h

Bottlenecks

Scheduled
Duration: 2.2 business days (threshold: 2.0 business days)
Exceeded by 1.9 business hours
Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Kurt Ruz
Scheduled
Feb 18, 8:00 AM
Created
Feb 6, 7:51 PM
Invoice #
SM-254993

Work Details (25)

Name Type Status Qty Amount Date
WL-03109878 Labor Open 7.25 $290.00 Feb 18, 6:47 AM
WL-03109879 Labor Open 0.5 $20.00 Feb 18, 6:48 AM
WL-03109880 Labor Open 8 $715.00 Feb 18, 6:49 AM
WL-03109881 Expenses Open 1 $68.00 Feb 18, 6:50 AM
WL-03109882 Expenses Open 1 $68.00 Feb 18, 6:50 AM
WL-03109883 Expenses Open 1 $68.00 Feb 18, 6:51 AM
WL-03109884 Expenses Open 1 $68.00 Feb 18, 6:51 AM
WL-03109885 Expenses Open 1 $68.00 Feb 18, 6:51 AM
WL-03109886 Expenses Open 1 $201.71 Feb 18, 6:52 AM
WL-03109887 Expenses Open 1 $201.71 Feb 18, 6:53 AM
WL-03109888 Expenses Open 1 $201.72 Feb 18, 6:53 AM
WL-03109889 Expenses Open 1 $201.72 Feb 18, 6:54 AM
WL-03109893 Expenses Open 1 $3.00 Feb 18, 7:14 AM
WL-03109894 Expenses Open 1 $3.00 Feb 18, 7:14 AM
WL-03109895 Expenses Open 1 $3.00 Feb 18, 7:15 AM
WL-03109896 Expenses Open 1 $3.00 Feb 18, 7:15 AM
WL-03111878 Labor Open 1 $715.00 Feb 19, 10:55 AM
WL-03111886 Labor Open 7 $76.00 Feb 19, 10:56 AM
WL-03113395 Labor Open 8 $715.00 Feb 20, 7:02 AM
WL-03115363 Labor Open 8 $320.00 Feb 21, 6:56 PM
WL-03115364 Expenses Open 1 $31.07 Feb 21, 7:06 PM
WL-03115366 Expenses Open 1 $49.50 Feb 21, 7:10 PM
WL-03115367 Expenses Open 1 $73.95 Feb 21, 7:13 PM
WL-03115369 Expenses Open 1 $222.23 Feb 21, 7:15 PM
WL-03115371 Expenses Open 1 $419.24 Feb 21, 7:32 PM

Details