Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350481 ↗ ServiceMax

HIGI LLC • Inventory • P4

📍 HIGI OFFICE - HIGI — 20 N. Wacker Suite 1642, Chicago IL, 60654

Feb 9, 2026 → Jan 31, 2026

✅ Completed

P4 4 business days from creation

Target: Feb 13, 2026

🕐 Clock stopped: Completed (Feb 9)

✓ SLA Met (3d early)

Dispatch 0.0d

Coordinators 0.2d

Billing 1.0d

✓ SLA Met

Dispatch
0.0 days

Coordinators
0.2 days

Billing
1.0 days

Created: Feb 9, 2026 Due: Feb 12, 2026 Completed: Jan 31, 2026 (12 days early)

📅

0.0 days Total Age

⏱️

1.0d in Ready to Bill Longest Stage

🔄

3 transitions Status Changes

✅

On time Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

📋

Coordinator Scheduling

AI Analysis

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Completed on schedule

Invoiced • 95 days old

✅

No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Assigned

0.2d / 0.5d SLA

Ready to Bill

1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        Confirmed information with team and completed attached SS detailing costs for the month of January 2026.                    

🔍 Technician Findings

                        Compiled report for the Inventory billing                    

⚠️ Problem Description

                        January 2026 Higi Inventory                    

Timeline

📋

▶

2 Work Order Created Feb 9, 3:00 AM

Work Order Created → Status: Assigned

👷

Status: Assigned by Nicole Floyd

From: Entered

To: Assigned

Duration in Previous: 0m

⏱️

3x Labor Added Feb 9, 3:50 AM

Type: Labor

Status: Open

Qty: 1, 464

✔️

Status: Completed by Nicole Floyd Feb 9, 4:20 AM

From: Assigned, Completed

To: Completed, Ready to Bill

Duration in Previous: 1h 19m, 0m

📨

Status: Invoice Pending by Yecenia Campos Feb 9, 2:21 PM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 10h 0m

🚨 42.0 business days

🧾

Invoice Created Apr 7, 10:05 AM

Invoice Number: SM-253454

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

P4

Type

Inventory

Branch

N/A

Technician

Nicole Floyd

Scheduled

N/A

Created

Feb 9, 3:00 AM

Invoice #

SM-253454

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-03097287	Labor	Open	1	$1,350.00	Feb 9, 3:50 AM
WL-03097288	Labor	Open	464	$6,820.80	Feb 9, 3:50 AM
WL-03097289	Labor	Open	1	$20,959.75	Feb 9, 3:50 AM