Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350483 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Acct. Management • P5

📍 Agilent Technologies, VPD — 14 Progress Road, Billerica MA, 01821

Feb 9, 2026 → Feb 13, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 17, 2026
✓ SLA Met (1 biz days early)
Active: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 9 → Feb 13, 2026
4 business days (counted)
Running total: 4 of 5 biz days used
Created: Feb 9, 2026 Completed: Feb 13, 2026
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0 / 5
Feb 9 → Feb 13 Scheduled ▶ Running 4 4 / 5
Dispatch 0.0d
Coordinators 5.0d
Billing 8.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.0 days
Over SLA
Billing
8.1 days
Over SLA
Created: Feb 9, 2026 Due: Feb 13, 2026 Completed: Feb 13, 2026 (on time)
📅
5.0 days Total Age
⏱️
5.8d in Invoice Pending Longest Stage
🔄
4 transitions Status Changes
⚠️
8.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 254 days old
🚨
Primary Delay 5.8 days stuck in "Invoice Pending"
⏱️
Total Delay 8.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Ready to Bill
2.3d / 1.0d SLA
Invoice Pending
5.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Work Order for week of 2026-02-09 to 2026-02-13
⚠️ Problem Description
Work Order for week of 2026-02-09 to 2026-02-13

Timeline

📋
▶
2 Work Order Created Feb 9, 4:00 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Awais Rafique
From: Entered
To: Scheduled
Duration in Previous: 0m
⏳ 4.9 business days
⏱️
▶
2 Labor Added Feb 13, 7:10 AM
Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL MCNAMARA
From: Scheduled, Completed, Closed
To: Completed, Closed, Ready to Bill
Duration in Previous: 4d 3h, 0m
⏳ 2.0 business days
📨
Status: Invoice Pending by Hannah Shaw Feb 17, 9:14 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4d 14h
⚠️ 5.5 business days
🧾
▶
2 Invoice Created Feb 25, 1:26 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 7d 4h

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Invoice Pending
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Acct. Management
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
Feb 9, 10:00 AM
Created
Feb 9, 4:00 AM
Invoice #
SM-254230

Work Details (1)

Name Type Status Qty Amount Date
WL-03104474 Labor Open 3 $270.00 Feb 13, 7:10 AM

Details