📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805
Feb 9, 2026 → Apr 15, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 17, 2026
✗ SLA Missed (41 biz days late)
Active: 46 biz days
Budget: 5 biz days
🕐 Clock stopped: Canceled (Apr 15, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
45d
▶ Clock Running
Status: Assigned
Feb 10 → Apr 15, 2026
45 business days (counted)
Running total: 46 of 5 biz days used
Created: Feb 9, 2026Canceled: Apr 15, 2026
Business Days Used46 / 5
05d budget+41d over
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 9 → Feb 9
Created
▶ Running
0
0 / 5
Feb 9 → Feb 10
Ready for Scheduling
▶ Running
1
1 / 5
Feb 10 → Apr 15
Assigned
▶ Running
45
46 / 5
Dispatch0.0d
Coordinators48.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
48.0 days
Over SLA
Created: Feb 9, 2026
Due: Feb 16, 2026
Completed: Apr 15, 2026 (57 days late)
📅
47.0 daysTotal Age
⏱️
46.0d in AssignedLongest Stage
🔄
3 transitionsStatus Changes
⚠️
46.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Behind Schedule - Needs Attention
Canceled • 186 days old
🚨
Primary Delay46.0 days stuck in "Assigned"
⏱️
Total Delay46.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
46.0d / 0.5d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/15/26 BA - Canceling WO, DIU - site advised Tech that they don't want to move it out of the room and they keep putting patients on it. They will create a new WO when removed for service
🔧Work Performed
KL-4/15- DH tech cant access bed due to staff not being able to remove from service to perform repair. will reopen a WO when bed is available
Work order opened, stretcher was in use in a no contact room. Will return to assess - DH
3/19/26 DH - Stretcher will be left out by nurses when patient is moved
🔍Technician Findings
Work order opened, stretcher was in use in a no contact room. Will return to assess - DH
⚠️Problem Description
GE Requested: Bon Secours - Colonial Heights Emergency Department, Nurses station
Stretcher
Customer states that the scale feature to weigh patients on is not working.
📄Description
Stryker 1115 Big Wheel Prime Series Stretcher
Timeline
📋
▶
2
Work Order Created Feb 9, 8:02 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Technician Assigned Feb 10, 8:02 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 0h
⚠️8.0 business days
👷
Technician Assigned by Laura HillFeb 20, 11:20 AM
Technician:David Hernandez
🚨20.0 business days
⏱️
Labor Added Mar 19, 10:30 AM
Type:Labor
Status:Open
Qty:1
🚨20.0 business days
🚫
Status: Canceled by Brandi AlvarezApr 15, 3:20 PM
From:Assigned
To:Canceled
Duration in Previous:64d 6h
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 46.0 business days (threshold: 4.0 business hours)