Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350489 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Feb 9, 2026 → Apr 3, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 17, 2026
✗ SLA Missed (33 biz days late)
Active: 38 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Apr 3, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
38d
▶ Clock Running
Status: Assigned
Feb 9 → Apr 3, 2026
38 business days (counted)
Running total: 38 of 5 biz days used
Created: Feb 9, 2026 Completed: Apr 3, 2026
Business Days Used 38 / 5
0 5d budget +33d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0 / 5
Feb 9 → Feb 9 Ready for Scheduling ▶ Running 0 0 / 5
Feb 9 → Apr 3 Assigned ▶ Running 38 38 / 5
Dispatch 0.0d
Coordinators 39.3d
Billing 1.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
39.3 days
Over SLA
Billing
1.6 days
Over SLA
Created: Feb 9, 2026 Due: Feb 16, 2026 Completed: Apr 3, 2026 (45 days late)
📅
39.0 days Total Age
⏱️
38.3d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
40.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 186 days old
🚨
Primary Delay 38.3 days stuck in "Assigned"
⏱️
Total Delay 40.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
38.3d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
turned features on and made sure unit was ready for for use and verified all functions worked
🔍 Technician Findings
found unit and all features were turned off and and not in use
⚠️ Problem Description
GE Request: 605061315, SN 070101138 unable to activate the bed alarm. 3rd floor
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 9, 8:05 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 9, 4:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8h 52m
👷
Technician Assigned by Laura Hill Feb 10, 8:03 AM
Technician: Yves Dessin
🚨 28.0 business days
👷
Technician Assigned by Brandi Alvarez Mar 20, 4:06 PM
Technician: a0hVU000006PqSzYAK, Carlos Robles
🚨 11.0 business days
⏱️
▶
2 3x Labor Added Apr 3, 11:21 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Carlos Robles
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 52d 17h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 7, 3:07 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 3h
📨
▶
3 Status: Invoice Pending Apr 8, 2:58 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-258736
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Assigned
Duration: 38.3 business days (threshold: 4.0 business hours)
Exceeded by 37.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 9, 8:05 AM
Invoice #
SM-258736

Work Details (3)

Name Type Status Qty Amount Date
WL-03172330 Labor Open 0.5 $0.00 Apr 3, 11:21 AM
WL-03172331 Labor Open 1 $0.00 Apr 3, 11:21 AM
WL-03172332 Travel Open 21 $0.00 Apr 3, 11:21 AM

Details