Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350496 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Gulf Coast Medical Center — 449 West 23rd Street, Panama City FL, 32405

Feb 9, 2026 → Mar 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (196 biz days early)
Active: 27 biz days
🕐 Clock stopped: Completed (Mar 19, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 1 of ? biz days used
26d
▶ Clock Running
Status: Scheduled
Feb 10 → Mar 19, 2026
26 business days (counted)
Running total: 27 of ? biz days used
Created: Feb 9, 2026 Completed: Mar 19, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 10 Created ▶ Running 1 1
Feb 10 → Feb 10 Assigned ▶ Running 0 1
Feb 10 → Mar 19 Scheduled ▶ Running 26 27
Dispatch 2.0d
Coordinators 27.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Coordinators
27.0 days
Over SLA
Created: Feb 9, 2026 Due: Dec 31, 2026 Completed: Mar 19, 2026 (287 days early)
📅
28.0 days Total Age
⏱️
27.0d in Scheduled Longest Stage
🔄
3 transitions Status Changes
⚠️
26.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 186 days old
🚨
Primary Delay 27.0 days stuck in "Scheduled"
⏱️
Total Delay 26.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Scheduled
27.0d / 2.0d SLA
Closed
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/13/2026 YEspino Luis iser needs to close this WO.

02/10/2026 ALuman - dispatch EWO to Luis Iser to close once technical issue with Go App that is preventing closure is resolved

02/09/2026 SRobinson- Created follow up EWO as requested. (Old WO-01298246) -follow up notes - 02/06/2026 LIser- Waiting to resolve issues with the Go App to complete CSR and close PWO. Please create and dispatch only a EWO follow up work order while issue is resolved.


-Previous notes -

2/23/2025 MHamersley - per email dtd 11/03/2025 from Michael Koloda, Michael.Koloda@gehealthcare.com, SN MX0015861, has been completed. attached picture of device.


11/06/2025 RFosbury FSE unable to locate devices onsite. Looking into sending ANR.

09/24/2025 EMartin FSE unable to locate devices when onsite last 

08/22/2025 Cever confirmed inventory replied advising fSE onsite. Gross William - Richmond <William.Gross@HealthTrustPG.com>

MX0015861


🔧 Work Performed
03/18/2026 LIser- Closed EWO/PWO.
🔍 Technician Findings
03/18/2026 LIser- Closed EWO/PWO.
⚠️ Problem Description
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
📄 Description
V60 Ventilator
📞 Call Description
FCO86600066

Timeline

📋
Work Order Created Feb 9, 9:10 AM
Work Order: WO-01350496
Type: FCO
Priority: PC
⏳ 2.0 business days
👷
▶
3 Technician Assigned Feb 10, 9:20 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 1d 0h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-02-28T13:00:00.000+0000
🚨 27.0 business days
📅
▶
3 Dispatch Scheduled Mar 19, 12:05 PM
Dispatch Scheduled → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Luis Iser
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 37d 1h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Mar 19, 2:06 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1h 57m, 0m
🚨 18.0 business days
🧾
Invoice Created Apr 13, 5:54 PM
Invoice Number: SM-256967

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 27.0 business days (threshold: 2.0 business days)
Exceeded by 25.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Luis Iser
Scheduled
Mar 18, 8:00 AM
Created
Feb 9, 9:10 AM
Invoice #
SM-256967

Work Details (1)

Name Type Status Qty Amount Date
WL-03151130 Labor Open 0.25 $0.00 Mar 19, 12:08 PM

Details