Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350510 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Feb 9, 2026 → Feb 10, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 16, 2026
🕐 Clock stopped: Completed (Feb 10)
✓ SLA Met (5d early)
Dispatch 0.0d
Coordinators 2.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.1 days
Over SLA
Billing
0.0 days
Created: Feb 9, 2026 Due: Feb 16, 2026 Completed: Feb 10, 2026 (6 days early)
📅
2.0 days Total Age
⏱️
4.2d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
4.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 94 days old
🚨
Primary Delay 4.2 days stuck in "Closed"
⏱️
Total Delay 4.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.8d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Closed
4.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced cut power cord with new one
🔍 Technician Findings
power cord cut
⚠️ Problem Description
Carlos Robles: power cord is cut showing metal
📄 Description
Stryker 3009PX (Series) ProCurity Bed (L-100, L-200, LE-400, LE-450, LE-500, LEX-400, LEX-450, LEX-500, Z-400, Z-450, Z-500, ZX-400, ZX-450, ZX-500, ZM-400, ZM-450)

Timeline

📋
▶
2 Work Order Created Feb 9, 10:23 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
⏱️
2x Labor Added Feb 9, 10:51 AM
Type: Labor, Parts
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Feb 9, 4:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6h 30m
✔️
Status: Completed by Carlos Robles Feb 10, 3:34 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 22h 38m, 0m
⏳ 4.2 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 16, 1:29 AM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 5d 9h, 0m
💰
Status: Invoiced by Hannah Shaw Feb 16, 1:38 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 8m
🧾
Invoice Created Feb 16, 8:00 AM
Invoice Number: SM-254047

Bottlenecks

Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business hours
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 9, 10:23 AM
Invoice #
SM-254047

Work Details (2)

Name Type Status Qty Amount Date
WL-03097516 Labor Open 1 $95.00 Feb 9, 10:51 AM
WL-03097517 Parts Open 1 $199.39 Feb 9, 10:51 AM

Details