Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350511 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Feb 9, 2026 → Feb 20, 2026

✅ Completed
PSM Last business day of February 2026
Target: Feb 27, 2026
🕐 Clock stopped: Completed (Feb 20)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 5.3d
Field Work 5.8d
Billing 0.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.3 days
Over SLA
Field Work
5.8 days
Over SLA
Billing
0.6 days
Created: Feb 9, 2026 Due: Feb 27, 2026 Completed: Feb 20, 2026 (7 days early)
📅
10.0 days Total Age
⏱️
5.8d in Completed Longest Stage
🔄
7 transitions Status Changes
⚠️
11.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 94 days old
🚨
Primary Delay 5.8 days stuck in "Completed"
⏱️
Total Delay 11.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Completed
5.8d / 1.0d SLA
Assigned
5.0d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
preformed pm as per mfg worksheet to ensure bed is ready for use
🔍 Technician Findings
found bed
⚠️ Problem Description
Carlos Robles: pm due
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 9, 10:23 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
⏱️
Labor Added Feb 9, 10:56 AM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Carlos Robles Feb 9, 12:26 PM
From: Ready for Scheduling
To: Completed
Duration in Previous: 2h 0m
⚠️ 6.0 business days
👷
▶
2 Status: Assigned Feb 16, 9:38 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Carlos Robles
⚠️ 5.0 business days
✔️
Status: Completed by Carlos Robles Feb 20, 9:43 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4d 0h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 24, 5:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 7h
📨
▶
2 Status: Invoice Pending Feb 24, 9:54 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 57.3 business days
🧾
Invoice Created May 14, 9:00 AM
Invoice Number: SM-254813

Bottlenecks

Completed
Duration: 5.8 business days (threshold: 1.0 business days)
Exceeded by 4.8 business days
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 9, 10:23 AM
Invoice #
SM-254813

Work Details (1)

Name Type Status Qty Amount Date
WL-03097522 Labor Open 1 $0.00 Feb 9, 10:56 AM

Details