Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350511 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 23226

Feb 9, 2026 → Feb 20, 2026

✅ Completed

PSM

SLA Clock

Last business day of February 2026 · Target: Feb 27, 2026

✓ SLA Met (5 biz days early)

Active: 8 biz days

🕐 Clock stopped: Completed (Feb 20, 2026)

▶ Clock Running

Status: Created

Feb 9 → Feb 9, 2026

0 business days (counted)

Running total: 0 of ? biz days used

▶ Clock Running

Status: Ready for Scheduling

Feb 9 → Feb 9, 2026

0 business days (counted)

Running total: 0 of ? biz days used

4d

▶ Clock Running

Status: Completed

Feb 9 → Feb 16, 2026

4 business days (counted)

Running total: 4 of ? biz days used

4d

▶ Clock Running

Status: Assigned

Feb 16 → Feb 20, 2026

4 business days (counted)

Running total: 8 of ? biz days used

Created: Feb 9, 2026 Completed: Feb 20, 2026

Show SLA Clock Detail (4 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 9 → Feb 9	Created	▶ Running	0	0
Feb 9 → Feb 9	Ready for Scheduling	▶ Running	0	0
Feb 9 → Feb 16	Completed	▶ Running	4	4
Feb 16 → Feb 20	Assigned	▶ Running	4	8

Dispatch 0.0d

Coordinators 4.3d

Field Work 4.8d

Billing 0.6d

✓ SLA Met

Dispatch
0.0 days

Coordinators
4.3 days
Over SLA

Field Work
4.8 days
Over SLA

Billing
0.6 days

Created: Feb 9, 2026 Due: Feb 27, 2026 Completed: Feb 20, 2026 (7 days early)

📅

9.0 days Total Age

⏱️

4.8d in Completed Longest Stage

🔄

7 transitions Status Changes

⚠️

9.3d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with minor delays

Invoiced • 185 days old

🚨

Primary Delay 4.8 days stuck in "Completed"

⏱️

Total Delay 9.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

0.3d / 1.0d SLA

Completed

4.8d / 1.0d SLA

Assigned

4.0d / 0.5d SLA

Closed

3.0d / 1.0d SLA

Ready to Bill

0.6d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        preformed pm as per mfg worksheet to ensure bed is ready for use                    

🔍 Technician Findings

                        found bed                    

⚠️ Problem Description

                        Carlos Robles: pm due                    

📄 Description

                        Bed, Electric                    

Timeline

📋

▶

2 Work Order Created Feb 9, 10:23 AM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Kimberly Hardison

From: Entered

To: Ready for Scheduling

Duration in Previous: 2m

⏱️

Labor Added Feb 9, 10:56 AM

Type: Labor

Status: Open

Qty: 1

✔️

Status: Completed by Carlos Robles Feb 9, 12:26 PM

From: Ready for Scheduling

To: Completed

Duration in Previous: 2h 0m

⚠️ 5.0 business days

👷

▶

2 Technician Assigned Feb 16, 9:38 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Melissa Owens

From: Completed

To: Assigned

Duration in Previous: 6d 21h

⏳ 4.0 business days

✔️

Status: Completed by Carlos Robles Feb 20, 9:43 AM

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 4d 0h, 0m

⏳ 3.0 business days

📄

Status: Ready to Bill by Brandi Alvarez Feb 24, 5:20 PM

From: Closed

To: Ready to Bill

Duration in Previous: 4d 7h

📨

▶

2 Status: Invoice Pending Feb 24, 9:54 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

🚨 79.3 business days

🧾

Invoice Created Jun 16, 9:00 AM

Invoice Number: SM-254813

Bottlenecks

Completed

Duration: 4.8 business days (threshold: 1.0 business days)

Exceeded by 3.8 business days

Assigned

Duration: 4.0 business days (threshold: 4.0 business hours)

Exceeded by 3.5 business days

Closed

Duration: 3.0 business days (threshold: 1.0 business days)

Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Carlos Robles

Scheduled

N/A

Created

Feb 9, 10:23 AM

Invoice #

SM-254813

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03097522	Labor	Open	1	$0.00	Feb 9, 10:56 AM