Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350521 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 STATE OF NEW JERSEY — 380 Scotch Rd, Ewing NJ, 08628

Feb 9, 2026 → Feb 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 23, 2026
✓ SLA Met (5 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Feb 14, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 9 → Feb 14, 2026
4 business days (counted)
Running total: 4 of ? biz days used
Created: Feb 9, 2026 Completed: Feb 14, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 14 Scheduled ▶ Running 4 4
Dispatch 0.0d
Coordinators 5.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 9, 2026 Due: Feb 23, 2026 Completed: Feb 14, 2026 (9 days early)
📅
5.0 days Total Age
⏱️
5.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
4.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
26 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 9, 2026
Visit 2 Feb 10, 2026
Visit 3 Feb 11, 2026
Visit 4 Feb 12, 2026
Visit 5 Feb 13, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 186 days old
🚨
Primary Delay 5.0 days stuck in "Scheduled"
⏱️
Total Delay 4.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/09/2026 SRobinson- Dispatching WO to Shady for this week.

🔧 Work Performed
Annual PM
🔍 Technician Findings
annual PM's
⚠️ Problem Description
Annual PM
📄 Description
V60 Ventilator
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
▶
4 Work Order Created Feb 9, 11:01 AM
Work Order Created → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Shelby Robinson
Technician: a0h5A00000GbkeVQAR, Shady Messak
🗓️
Status: Scheduled by Shelby Robinson
From: Entered
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-02-09T13:00:00.000+0000
⏱️
5x Labor Added Feb 9, 7:14 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 7, 68
⏳ 1.6 business days
⏱️
5x Labor Added Feb 10, 8:17 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 7, 68
⏱️
5x Labor Added Feb 11, 7:59 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 7, 68, 67
⏳ 1.5 business days
⏱️
5x Labor Added Feb 12, 9:41 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 7, 68
⏱️
5x Labor Added Feb 13, 4:09 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 7, 68
✔️
Status: Completed by Shady Messak Feb 13, 7:01 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 7h, 0m
⏳ 2.6 business days
⏱️
Labor Added Feb 18, 12:32 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 18, 12:37 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 17h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
💰
Status: Invoiced by Josh Longway Feb 20, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Shady Messak
Scheduled
Feb 9, 8:00 AM
Created
Feb 9, 11:01 AM
Invoice #
N/A

Work Details (26)

Name Type Status Qty Amount Date
WL-03098350 Labor Open 1.5 $0.00 Feb 9, 7:14 PM
WL-03098351 Labor Open 7 $450.00 Feb 9, 7:14 PM
WL-03098352 Labor Open 1.5 $465.00 Feb 9, 7:14 PM
WL-03098353 Travel Open 68 $0.00 Feb 9, 7:14 PM
WL-03098354 Travel Open 68 $0.00 Feb 9, 7:14 PM
WL-03100202 Labor Open 1.5 $0.00 Feb 10, 8:17 PM
WL-03100203 Labor Open 7 $450.00 Feb 10, 8:17 PM
WL-03100204 Labor Open 1.5 $465.00 Feb 10, 8:17 PM
WL-03100205 Travel Open 68 $0.00 Feb 10, 8:17 PM
WL-03100206 Travel Open 68 $0.00 Feb 10, 8:17 PM
WL-03102023 Labor Open 1.5 $0.00 Feb 11, 7:59 PM
WL-03102024 Labor Open 7 $450.00 Feb 11, 7:59 PM
WL-03102025 Labor Open 1.5 $465.00 Feb 11, 7:59 PM
WL-03102026 Travel Open 68 $0.00 Feb 11, 7:59 PM
WL-03102027 Travel Open 67 $0.00 Feb 11, 7:59 PM
WL-03104113 Labor Open 1.5 $0.00 Feb 12, 9:41 PM
WL-03104114 Labor Open 7 $450.00 Feb 12, 9:41 PM
WL-03104115 Labor Open 1.5 $465.00 Feb 12, 9:41 PM
WL-03104116 Travel Open 68 $0.00 Feb 12, 9:41 PM
WL-03104117 Travel Open 68 $0.00 Feb 12, 9:41 PM
WL-03105471 Labor Open 1.5 $0.00 Feb 13, 4:09 PM
WL-03105472 Labor Open 7 $450.00 Feb 13, 4:09 PM
WL-03105473 Labor Open 1.5 $465.00 Feb 13, 4:09 PM
WL-03105474 Travel Open 68 $0.00 Feb 13, 4:09 PM
WL-03105475 Travel Open 68 $0.00 Feb 13, 4:09 PM
WL-03110314 Labor Open 0.016666666666667 $570.00 Feb 18, 12:32 PM

Details