Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350528 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Feb 9, 2026 → Feb 9, 2026

✅ Completed
PSM Last business day of February 2026
Target: Feb 27, 2026
🕐 Clock stopped: Completed (Feb 10)
✓ SLA Met (17d early)
Dispatch 0.0d
Coordinators 1.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.0 days
Over SLA
Billing
0.2 days
Created: Feb 9, 2026 Due: Feb 27, 2026 Completed: Feb 10, 2026 (17 days early)
📅
1.0 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
3.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 94 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 3.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.7d / 0.5d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
checked all functions of bed to ensure all were functioning properly. I checked electrical with analyzer. all functions were within spec and working fine. I placed bed back into service and is ready for use.
🔍 Technician Findings
Located bed in empty room to do a PM.
⚠️ Problem Description
PM SWINGLE, MICHAEL
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 9, 11:17 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 9, 1:50 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Michael Swingle
⏱️
▶
2 Labor Added Feb 9, 7:14 PM
Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 5h 24m, 0m
⏳ 4.6 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 13, 9:14 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 13h
📨
▶
2 Status: Invoice Pending Feb 13, 11:02 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.0 business days
🧾
Invoice Created Feb 18, 1:40 PM
Invoice Number: SM-253972

Bottlenecks

Assigned
Duration: 5.4 business hours (threshold: 4.0 business hours)
Exceeded by 1.4 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Michael Swingle
Scheduled
N/A
Created
Feb 9, 11:17 AM
Invoice #
SM-253972

Work Details (1)

Name Type Status Qty Amount Date
WL-03098355 Labor Open 1 $0.00 Feb 9, 7:14 PM

Details