📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501
Feb 9, 2026 → Feb 18, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 17, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸4d
⏸ Clock Paused
Status: Awaiting Parts
Feb 9 → Feb 16, 2026
4 business days (not counted)
2d
▶ Clock Running
Status: Reschedule
Feb 16 → Feb 18, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
Created: Feb 9, 2026Completed: Feb 18, 2026
Business Days Used2 / 5
05d budget
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 9 → Feb 9
Created
▶ Running
0
0 / 5
Feb 9 → Feb 9
Ready for Scheduling
▶ Running
0
0 / 5
Feb 9 → Feb 9
Assigned
▶ Running
0
0 / 5
Feb 9 → Feb 9
Tech On Site
▶ Running
0
0 / 5
Feb 9 → Feb 16
Awaiting Parts
⏸ Paused
4
—
Feb 16 → Feb 18
Reschedule
▶ Running
2
2 / 5
Dispatch0.0d
Material Management4.4d
Coordinators2.4d
Field Work0.0d
Billing2.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
4.4 days
Over SLA
Coordinators
2.4 days
Field Work
0.0 days
Billing
2.1 days
Over SLA
Created: Feb 9, 2026
Due: Feb 16, 2026
Completed: Feb 18, 2026 (1 days late)
📅
6.8 daysTotal Age
⏱️
5.9d in ClosedLongest Stage
🔄
11 transitionsStatus Changes
⚠️
6.4d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
(1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Mark Stelter — scheduling delays attributed to technician, not coordinators
Visit 1Feb 9, 2026
Visit 2Feb 18, 2026
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 185 days old
🚨
Primary Delay5.9 days stuck in "Closed"
⏱️
Total Delay6.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Awaiting Parts
4.4d / 3.0d SLA
Reschedule
2.0d / 2.0d SLA
Closed
5.9d / 1.0d SLA
Ready to Bill
2.1d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
'260218_MStelter:
1) Installed upgraded linkage
2) Verified steer, neutral, and brake functions wirth both pedals
3) Return cot to service.
'26.02.12_MStelter:
1) checked drift after 150 lbs had been on the cot for 24 hrs. No significant drift. No hydraulic oil on floor. No need to replace jacks at this time.
'26.02.09_MStelter:
1) Raise & secured shroud. Cleaned chassis.
2) Removed tapered pins and defective linkage
3) Greased all bearings.
4) Ordered parts.
5) Discovered some small hydraulic fluid leakage from both head and foot hi/lo jacks so got height measurements and put 75 pounds on each jack to check for settleing.
🔍Technician Findings
'26.02.09_MStelter: Found asset with side pedals upside down.
⚠️Problem Description
Requesting REPAIR WO. Side brake/steer pedals are upside down. Will need linkage upgrade.
Stelter, Mark
📄Description
Stryker 1115 Big Wheel Prime Series Stretcher
Timeline
📋
▶
2
Work Order Created Feb 9, 12:25 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Feb 9, 12:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:6m
🔧
▶
2
Status: Tech On Site Feb 9, 3:28 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:5
📦
▶
2
Parts Requested Feb 9, 3:38 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Mark Stelter
From:Tech On Site
To:Awaiting Parts
Duration in Previous:9m
⚠️5.0 business days
🔩
▶
2
2x Parts Added Feb 16, 12:51 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From:Awaiting Parts
To:Reschedule
Duration in Previous:6d 21h
⏳2.0 business days
⏱️
▶
2
3x Labor Added Feb 18, 11:42 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Mark Stelter
From:Reschedule, Completed
To:Completed, Closed
Duration in Previous:1d 22h, 0m
⚠️6.0 business days
📄
Status: Ready to Bill by Brandi AlvarezFeb 25, 3:54 PM
From:Closed
To:Ready to Bill
Duration in Previous:7d 4h
💵
▶
2
Status: Billing Review Feb 26, 12:30 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From:Billing Review
To:Ready to Bill
Duration in Previous:2m
📨
▶
3
Status: Invoice Pending Feb 26, 10:49 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-254952
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
Bottlenecks
Awaiting Parts
Duration: 4.4 business days (threshold: 3.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 5.9 business days (threshold: 1.0 business days)
Exceeded by 4.9 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)