Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350560 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Feb 9, 2026 → Mar 18, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (12 biz days late)
Active: 26 biz days
🕐 Clock stopped: Completed (Mar 18, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 1 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Feb 10 → Mar 18, 2026
25 business days (counted)
Running total: 26 of ? biz days used
Created: Feb 9, 2026 Completed: Mar 18, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 10 Ready for Scheduling ▶ Running 1 1
Feb 10 → Mar 18 Assigned ▶ Running 25 26
Dispatch 0.0d
Coordinators 27.8d
Field Work 0.0d
Billing 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
27.8 days
Over SLA
Field Work
0.0 days
Billing
1.0 days
Created: Feb 9, 2026 Due: Feb 27, 2026 Completed: Mar 18, 2026 (18 days late)
📅
26.8 days Total Age
⏱️
26.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
27.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 186 days old
🚨
Primary Delay 26.0 days stuck in "Assigned"
⏱️
Total Delay 27.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
26.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.4d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
🔍 Technician Findings
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
⚠️ Problem Description
Bed is due in February, need a pm work order for this asset Coston, Xiraiyah
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 9, 12:26 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 10, 8:16 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 49m
🚨 26.0 business days
✔️
▶
3 Status: Completed Mar 18, 11:20 AM
Status: Completed → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Christopher Carroll
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 19, 11:29 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 12h
📨
▶
2 Status: Invoice Pending Mar 20, 11:22 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 1.0 business days
🧾
Invoice Created Mar 21, 12:31 PM
Invoice Number: SM-257152

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours
Assigned
Duration: 26.0 business days (threshold: 4.0 business hours)
Exceeded by 25.5 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Feb 9, 12:26 PM
Invoice #
SM-257152

Work Details (1)

Name Type Status Qty Amount Date
WL-03148866 Labor Open 1 $0.00 Mar 18, 11:22 AM

Details