Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350562 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Feb 9, 2026 → Mar 18, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (12 biz days late)
Active: 26 biz days
🕐 Clock stopped: Completed (Mar 18, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 1 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Feb 10 → Mar 18, 2026
25 business days (counted)
Running total: 26 of ? biz days used
Created: Feb 9, 2026 Completed: Mar 18, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 10 Ready for Scheduling ▶ Running 1 1
Feb 10 → Mar 18 Assigned ▶ Running 25 26
Dispatch 0.0d
Coordinators 27.8d
Billing 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
27.8 days
Over SLA
Billing
1.0 days
Created: Feb 9, 2026 Due: Feb 27, 2026 Completed: Mar 18, 2026 (18 days late)
📅
26.8 days Total Age
⏱️
26.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
27.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 186 days old
🚨
Primary Delay 26.0 days stuck in "Assigned"
⏱️
Total Delay 27.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
26.0d / 0.5d SLA
Closed
2.4d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
DUPLICATE TO WO-01357394
🔍 Technician Findings
DUPLICATE TO WO-01357394
⚠️ Problem Description
Bed due in February, need a pm work order for asset Coston, Xiraiyah
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 9, 12:36 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 10, 8:17 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 40m
🚨 26.0 business days
✔️
Status: Completed by Christopher Carroll Mar 18, 1:38 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 36d 4h, 0m
⏳ 2.1 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 20, 1:08 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 11h
📨
▶
3 Status: Invoice Pending Mar 20, 11:22 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-257152
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.4 business hours
Assigned
Duration: 26.0 business days (threshold: 4.0 business hours)
Exceeded by 25.5 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Feb 9, 12:36 PM
Invoice #
SM-257152

Details