Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350564 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Feb 9, 2026 → May 7, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (48 biz days late)
Active: 62 biz days
🕐 Clock stopped: Completed (May 7, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 1 of ? biz days used
61d
▶ Clock Running
Status: Assigned
Feb 10 → May 7, 2026
61 business days (counted)
Running total: 62 of ? biz days used
Created: Feb 9, 2026 Completed: May 7, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 10 Ready for Scheduling ▶ Running 1 1
Feb 10 → May 7 Assigned ▶ Running 61 62
Dispatch 0.0d
Coordinators 63.8d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
63.8 days
Over SLA
Billing
0.1 days
Created: Feb 9, 2026 Due: Feb 27, 2026 Completed: May 7, 2026 (68 days late)
📅
62.8 days Total Age
⏱️
62.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
62.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 186 days old
🚨
Primary Delay 62.0 days stuck in "Assigned"
⏱️
Total Delay 62.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
62.0d / 0.5d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
pm completed returned bed back to service
🔍 Technician Findings
pm completed returned bed back to service
⚠️ Problem Description
Bed is due in February, need a pm work order for asset Coston, Xiraiyah
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 9, 12:39 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 10, 8:17 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 37m
🚨 47.0 business days
👷
Technician Assigned by Laura Hill Apr 16, 11:51 AM
Technician: Yves Dessin
🚨 16.0 business days
⏱️
Labor Added May 7, 4:45 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Yves Dessin May 7, 4:51 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 86d 7h, 0m
📄
Status: Ready to Bill by Hannah Shaw May 8, 2:43 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 51m
📨
Status: Invoice Pending by Hannah Shaw May 8, 3:29 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 46m, 0m
⏳ 2.0 business days
🧾
Invoice Created May 11, 2:54 PM
Invoice Number: SM-261574

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours
Assigned
Duration: 62.0 business days (threshold: 4.0 business hours)
Exceeded by 61.5 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Feb 9, 12:39 PM
Invoice #
SM-261574

Work Details (1)

Name Type Status Qty Amount Date
WL-03218562 Labor Open 1 $0.00 May 7, 4:45 PM

Details