Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350595 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Feb 9, 2026 → Feb 10, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 16, 2026
🕐 Clock stopped: Completed (Feb 10)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 1.9d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.9 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Feb 9, 2026 Due: Feb 16, 2026 Completed: Feb 10, 2026 (6 days early)
📅
1.6 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
3.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joe Evans — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 9, 2026
Visit 2 Feb 10, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 94 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 3.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced Siderail latch
🔍 Technician Findings
Siderail latch not moving
⚠️ Problem Description
Siderail wont latch Evans, Joe
📄 Description
Stretcher

Timeline

📋
▶
2 Work Order Created Feb 9, 1:51 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🔩
Parts Added Feb 9, 2:28 PM
Type: Parts
Status: Open
Qty: 1
⏱️
2x Labor Added Feb 9, 7:57 PM
Type: Labor
Status: Open
Qty: 2, 0.78333333333333
👷
▶
2 Technician Assigned Feb 10, 8:27 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 35m
⏱️
▶
2 Labor Added Feb 10, 10:18 AM
Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Joe Evans
From: Assigned
To: Tech On Site
Duration in Previous: 1h 50m
✔️
Status: Completed by Joe Evans Feb 10, 10:23 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5m, 0m
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Feb 13, 10:06 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4m, 0m
⏳ 2.0 business days
🧾
Invoice Created Feb 16, 8:00 AM
Invoice Number: SM-253966

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Feb 9, 1:51 PM
Invoice #
SM-253966

Work Details (4)

Name Type Status Qty Amount Date
WL-03097830 Parts Open 1 $0.00 Feb 9, 2:28 PM
WL-03098426 Labor Open 2 $0.00 Feb 9, 7:57 PM
WL-03098427 Labor Open 0.78333333333333 $0.00 Feb 9, 7:57 PM
WL-03098929 Labor Open 0.5 $0.00 Feb 10, 10:18 AM

Details