📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904
Feb 9, 2026 → May 14, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 17, 2026
✗ SLA Missed (62 biz days late)
Active: 67 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (May 14, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
66d
▶ Clock Running
Status: Assigned
Feb 10 → May 14, 2026
66 business days (counted)
Running total: 67 of 5 biz days used
Created: Feb 9, 2026Completed: May 14, 2026
Business Days Used67 / 5
05d budget+62d over
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 9 → Feb 9
Created
▶ Running
0
0 / 5
Feb 9 → Feb 10
Ready for Scheduling
▶ Running
1
1 / 5
Feb 10 → May 14
Assigned
▶ Running
66
67 / 5
Dispatch0.0d
Coordinators68.6d
Billing0.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
68.6 days
Over SLA
Billing
0.3 days
Created: Feb 9, 2026
Due: Feb 16, 2026
Completed: May 14, 2026 (86 days late)
📅
67.6 daysTotal Age
⏱️
67.0d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
67.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Feb 9, 2026
Visit 2May 14, 2026
AI Analysis
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Completed with significant delays
Invoiced • 186 days old
🚨
Primary Delay67.0 days stuck in "Assigned"
⏱️
Total Delay67.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
67.0d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/9/26 - Tgifford; retrieving parts from storage; not assigned to tech
🔧Work Performed
Parts no longer available; Stretcher end-of-life; Stretcher to be removed from service.
🔍Technician Findings
The roll pins at the foot and head of the bed are worn and have broken of inside of the brake rod. Replacement required.
Unable to remove roll pins; lodged inside of brake rod.
⚠️Problem Description
Worn roll pins.
Gifford, Torre
📄Description
Stretcher
Timeline
📋
▶
2
Work Order Created Feb 9, 1:55 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏱️
Labor Added Feb 9, 6:42 PM
Type:Labor
Status:Open
Qty:1
👷
▶
2
Technician Assigned Feb 10, 8:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From:Ready for Scheduling
To:Assigned
Duration in Previous:18h 35m
🚨67.0 business days
⏱️
▶
2
3x Labor Added May 14, 4:04 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Torre Gifford
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:93d 6h, 0m
📄
Status: Ready to Bill by Hannah ShawMay 15, 3:17 PM
From:Closed
To:Ready to Bill
Duration in Previous:23h 9m
📨
▶
2
Status: Invoice Pending May 15, 5:18 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳1.8 business days
🧾
Invoice Created May 18, 8:00 AM
Invoice Number:SM-262249
Bottlenecks
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours
Assigned
Duration: 67.0 business days (threshold: 4.0 business hours)
Exceeded by 66.5 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)