Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350599 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Feb 9, 2026 → Feb 10, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 16, 2026
🕐 Clock stopped: Completed (Feb 10)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 1.7d
Field Work 0.0d
Billing 11.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.7 days
Over SLA
Field Work
0.0 days
Billing
11.8 days
Over SLA
Created: Feb 9, 2026 Due: Feb 16, 2026 Completed: Feb 10, 2026 (6 days early)
📅
1.6 days Total Age
⏱️
10.0d in Billing Review Longest Stage
🔄
7 transitions Status Changes
⚠️
12.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 94 days old
🚨
Primary Delay 10.0 days stuck in "Billing Review"
⏱️
Total Delay 12.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Billing Review
10.0d / 2.0d SLA
Ready to Bill
1.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.13.26 hshaw - moved WO to BR, TA not populated

🔧 Work Performed
trouble shoot bed found that scale not calibrated called Stryker for instruction and calibration pin code calibrated bed returned bed back to service
🔍 Technician Findings
bed not calibrated
⚠️ Problem Description
scale calibration needed Dessin, Yves
📄 Description
Stryker Medical - 5900 MV3 Bariatric Bed

Timeline

📋
▶
2 Work Order Created Feb 9, 1:58 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
Labor Added Feb 9, 5:10 PM
Type: Labor
Status: Open
Qty: 2
👷
▶
2 Technician Assigned Feb 10, 7:59 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 0m
✔️
▶
2 Status: Completed Feb 10, 8:44 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Yves Dessin
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
💵
Status: Billing Review by Hannah Shaw Feb 13, 10:04 AM
From: Closed
To: Billing Review
Duration in Previous: 3d 1h
🚨 10.0 business days
📄
Status: Ready to Bill by Jennifer Johnson Feb 26, 12:19 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 13d 2h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 14h 23m, 0m
🚨 20.0 business days
🧾
Invoice Created Mar 26, 9:48 AM
Invoice Number: SM-255042

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Billing Review
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Feb 9, 1:58 PM
Invoice #
SM-255042

Work Details (1)

Name Type Status Qty Amount Date
WL-03098120 Labor Open 2 $0.00 Feb 9, 5:10 PM

Details