Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350602 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Feb 9, 2026 → Feb 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 2, 2026
✓ SLA Met (6 biz days early)
Active: 8 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Feb 9 → Feb 20, 2026
8 business days (counted)
Running total: 8 of ? biz days used
Created: Feb 9, 2026 Completed: Feb 20, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 20 Assigned ▶ Running 8 8
Dispatch 0.0d
Coordinators 8.6d
Field Work 0.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
8.6 days
Over SLA
Field Work
0.0 days
Billing
1.3 days
Over SLA
Created: Feb 9, 2026 Due: Mar 2, 2026 Completed: Feb 20, 2026 (10 days early)
📅
8.6 days Total Age
⏱️
8.6d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
10.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 185 days old
🚨
Primary Delay 8.6 days stuck in "Assigned"
⏱️
Total Delay 10.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
8.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
MS40-S ROTARY VANE PUMP

Timeline

📋
▶
4 Work Order Created Feb 9, 2:03 PM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 1m
⚠️ 9.0 business days
✔️
Status: Completed by Kim Pearson Feb 20, 8:52 AM
From: Assigned
To: Completed
Duration in Previous: 10d 18h
🏁
Status: Closed by Kim Pearson Feb 20, 8:59 AM
From: Completed
To: Closed
Duration in Previous: 6m
⏳ 3.0 business days
📄
Status: Ready to Bill by Tami Dawe Feb 24, 10:44 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 1h
📨
▶
3 Status: Invoice Pending Feb 24, 9:34 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-254801
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m

Bottlenecks

Assigned
Duration: 8.6 business days (threshold: 4.0 business hours)
Exceeded by 8.1 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Feb 9, 2:03 PM
Invoice #
SM-254801

Work Details (1)

Name Type Status Qty Amount Date
WL-03097782 Parts Open 1 $350.00 Feb 9, 2:04 PM

Details