Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350608 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Feb 9, 2026 → Feb 10, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 16, 2026
🕐 Clock stopped: Completed (Feb 10)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 1.6d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.6 days
Over SLA
Billing
0.0 days
Created: Feb 9, 2026 Due: Feb 16, 2026 Completed: Feb 10, 2026 (6 days early)
📅
1.6 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
3.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 94 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 3.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
reset side foot pedals - returned to service
🔍 Technician Findings
found side foot pedals inop
⚠️ Problem Description
repair request side foot pedal inop Sebzda, Matthew
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Feb 9, 2:21 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
Labor Added Feb 9, 3:26 PM
Type: Labor
Status: Open
Qty: 0.5
👷
▶
2 Technician Assigned Feb 10, 8:05 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 44m
✔️
Status: Completed by Matthew Sebzda Feb 10, 8:18 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 13m, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 13, 9:57 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 1h
📨
Status: Invoice Pending by Hannah Shaw Feb 13, 10:11 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 13m, 0m
⏳ 2.0 business days
🧾
Invoice Created Feb 16, 8:00 AM
Invoice Number: SM-253966

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Feb 9, 2:21 PM
Invoice #
SM-253966

Work Details (1)

Name Type Status Qty Amount Date
WL-03097958 Labor Open 0.5 $0.00 Feb 9, 3:26 PM

Details