Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (4 biz days late)
🕐 Clock stopped: Canceled (Mar 6, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Mar 6, 2026
18 business days (counted)
Running total: 18 of ? biz days used
Created: Feb 9, 2026
Canceled: Mar 6, 2026
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 9 → Feb 9 |
Created |
▶ Running
|
0 |
0 |
| Feb 9 → Feb 9 |
Scheduled |
▶ Running
|
0 |
0 |
| Feb 9 → Mar 6 |
Ready for Scheduling |
▶ Running
|
18 |
18 |
Coordinators
18.5 days
Over SLA
Created: Feb 9, 2026
Due: Dec 31, 2026
Completed: Mar 6, 2026 (300 days early)
⏱️
18.5d in Ready for Scheduling
Longest Stage
🔄
2 transitions
Status Changes
⚠️
17.5d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
18.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay
17.5 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
18.5d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
2/9/2026 1447 CM ack msg; LM w/MJ; 2/10/2026 1526 LM w/TK, SR; 2/11/2026 1201 CM LM w/Jeanne re NAr; 2/16/2026 NNL 1646 DJ avail T-W; 1803 LM w/Jeanne re cnfm; 2/17/2026 746 Jeanne decline (waiting on commentary from Kim Ciero); 3/6/2026 1213 FILLED
Timeline
📋
🗓️
From:
Entered, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
0m
🚫
From:
Ready for Scheduling
To:
Canceled
Duration in Previous:
24d 21h
Bottlenecks
Ready for Scheduling
Duration: 18.5 business days (threshold: 1.0 business days)
Exceeded by 17.5 business days