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← WO Overview

WO-01350633 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Feb 9, 2026 → Mar 11, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 17, 2026
✗ SLA Missed (2 biz days late)
Active: 7 biz days
Paused: 15 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 12, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
5d
▶ Clock Running
Status: Assigned
Feb 10 → Feb 18, 2026
5 business days (counted)
Running total: 6 of 5 biz days used
⏸15d
⏸ Clock Paused
Status: Awaiting Parts
Feb 18 → Mar 11, 2026
15 business days (not counted)
▶ Clock Running
Status: Reschedule
Mar 11 → Mar 12, 2026
1 business day (counted)
Running total: 7 of 5 biz days used
Created: Feb 9, 2026 Completed: Mar 12, 2026
Business Days Used 7 / 5
0 5d budget +2d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0 / 5
Feb 9 → Feb 10 Ready for Scheduling ▶ Running 1 1 / 5
Feb 10 → Feb 18 Assigned ▶ Running 5 6 / 5
Feb 18 → Mar 11 Awaiting Parts ⏸ Paused 15 —
Mar 11 → Mar 12 Reschedule ▶ Running 1 7 / 5
Dispatch 0.0d
Material Management 15.8d
Coordinators 8.6d
Field Work 0.0d
Billing 0.6d
✗ SLA Missed
Dispatch
0.0 days
Material Management
15.8 days
Over SLA
Coordinators
8.6 days
Over SLA
Field Work
0.0 days
Billing
0.6 days
Created: Feb 9, 2026 Due: Feb 16, 2026 Completed: Mar 12, 2026 (23 days late)
📅
21.6 days Total Age
⏱️
15.8d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
21.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Feb 9, 2026
Visit 2 Mar 11, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 185 days old
🚨
Primary Delay 15.8 days stuck in "Awaiting Parts"
⏱️
Total Delay 21.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Assigned
6.0d / 0.5d SLA
Awaiting Parts
15.8d / 3.0d SLA
Reschedule
1.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.9d / 1.0d SLA
WO Correction Needed
0.6d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO # 4010589676HTM

3.16.26 MFranks - PO is correct, the battery quantity was wrong. Both batteries come in a combined kit, so the quanity should only be one.

3.16.26 hshaw - PO shorts, chat tech to confirm qty of part.

2/9/26 - TGifford; Awaiting PO; not assigned to tech

🔧 Work Performed
replaced batteries and checked for any other new faults cleaned stretcher and returned bed to service
🔍 Technician Findings
The shows no response to any of the electrical controls. Possible depleted batteries.
⚠️ Problem Description
Depleted batteries.(out-of-scope) Gifford, Torre
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Feb 9, 3:07 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
3x Labor Added Feb 9, 6:49 PM
Type: Labor, Travel
Status: Open
Qty: 1.25, 1.5, 91
👷
▶
2 Technician Assigned Feb 10, 8:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 23m
⚠️ 6.0 business days
📦
▶
2 Parts Requested Feb 18, 12:25 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Kenneth Lancara
From: Assigned
To: Awaiting Parts
Duration in Previous: 8d 3h
🚨 16.0 business days
🔩
▶
2 2x Parts Added Mar 11, 11:43 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 20d 22h
⏱️
▶
3 Labor Added Mar 11, 9:13 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Kenneth Lancara
From: Reschedule
To: Completed
Duration in Previous: 9h 29m
🏁
Status: Closed by Kenneth Lancara
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.3 business days
✏️
Status: WO Correction Needed by Hannah Shaw Mar 16, 11:47 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 4d 14h
🏁
Status: Closed by Mark Franks Mar 16, 4:16 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 4h 28m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Mar 17, 11:18 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 3.1 business days
🧾
Invoice Created Mar 20, 3:13 PM
Invoice Number: SM-256777

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Awaiting Parts
Duration: 15.8 business days (threshold: 3.0 business days)
Exceeded by 12.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours

🔗 Related Artifacts

📦
Parts Order 00090617
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Torre Gifford
Scheduled
N/A
Created
Feb 9, 3:07 PM
Invoice #
SM-256777

Work Details (6)

Name Type Status Qty Amount Date
WL-03098322 Labor Open 1.25 $118.75 Feb 9, 6:49 PM
WL-03098323 Labor Open 1.5 $0.00 Feb 9, 6:49 PM
WL-03098324 Travel Open 91 $0.00 Feb 9, 6:49 PM
WL-03139069 Parts Open 1 $834.08 Mar 11, 11:43 AM
WL-03139070 Expenses Open 1 $0.00 Mar 11, 11:43 AM
WL-03140410 Labor Open 2 $190.00 Mar 11, 9:13 PM

Details