Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350635 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Lancaster — 105 Koser Rd, Lititz PA, 17543

Feb 9, 2026 → Feb 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (219 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 9 → Feb 13, 2026
4 business days (counted)
Running total: 4 of ? biz days used
Created: Feb 9, 2026 Completed: Feb 13, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 13 Scheduled ▶ Running 4 4
Dispatch 0.2d
Coordinators 4.3d
Field Work 0.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.2 days
Coordinators
4.3 days
Over SLA
Field Work
0.0 days
Billing
1.3 days
Over SLA
Created: Feb 9, 2026 Due: Dec 31, 2026 Completed: Feb 13, 2026 (321 days early)
📅
4.5 days Total Age
⏱️
4.3d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
4.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 186 days old
🚨
Primary Delay 4.3 days stuck in "Scheduled"
⏱️
Total Delay 4.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Scheduled
4.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Region 4 TpC FCO86600069 2025
🔍 Technician Findings
NONE
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Feb 9, 3:11 PM
Work Order: WO-01350635
Type: FCO
Priority: PC
👷
▶
4 Technician Assigned Feb 9, 4:31 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-16T05:00:00.000+0000, 2026-02-16T00:00:00.000+0000, 2026-02-16T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 1h 20m
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-11T13:00:00.000+0000
⏳ 4.9 business days
⏱️
4x Labor Added Feb 13, 7:35 AM
Type: Labor, Travel
Status: Open
Qty: 1.25, 0.25, 38
✔️
▶
2 Status: Completed Feb 13, 10:29 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Rodney Charles
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Feb 18, 11:17 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 0h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Feb 20, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m

Bottlenecks

Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rodney Charles
Scheduled
Feb 11, 8:00 AM
Created
Feb 9, 3:11 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03104475 Labor Open 1.25 $0.00 Feb 13, 7:35 AM
WL-03104476 Labor Open 1.25 $95.00 Feb 13, 7:35 AM
WL-03104477 Labor Open 0.25 $155.00 Feb 13, 7:35 AM
WL-03104478 Travel Open 38 $0.00 Feb 13, 7:35 AM
WL-03110178 Labor Open 0.016666666666667 $38.00 Feb 18, 11:17 AM

Details