Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350636 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Feb 9, 2026 → Feb 17, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 16, 2026
🕐 Clock stopped: Completed (Feb 17)
✗ SLA Missed
Dispatch 0.0d
Coordinators 7.5d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.5 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Feb 9, 2026 Due: Feb 16, 2026 Completed: Feb 17, 2026 (on time)
📅
6.5 days Total Age
⏱️
8.6d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
13.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 94 days old
🚨
Primary Delay 8.6 days stuck in "Closed"
⏱️
Total Delay 13.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Assigned
6.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
8.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO # 4010588235HTM

🔧 Work Performed
replaced CPR isolator, and, reseated gatch limit switch assembly, cleaned bed tested all bed functions and returned bed to service
🔍 Technician Findings
CPR isolator damaged due to Hercules mattress
⚠️ Problem Description
repair request cpr isolator inoperable Lancara, Kenneth
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 9, 3:11 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 10, 8:51 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: Yves Dessin
⏳ 2.0 business days
👷
Technician Assigned by Mark Franks Feb 11, 12:08 PM
Technician: Kenneth Lancara
⚠️ 5.0 business days
⏱️
▶
3 3x Labor Added Feb 17, 1:27 PM
3x Labor Added → Parts Added → Status: Completed
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
✔️
Status: Completed by Kenneth Lancara
From: Assigned
To: Completed
Duration in Previous: 7d 4h
🏁
Status: Closed by Kenneth Lancara Feb 17, 1:40 PM
From: Completed
To: Closed
Duration in Previous: 8m
⚠️ 8.3 business days
📄
▶
2 Status: Ready to Bill Feb 27, 2:27 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 3.0 business days
🧾
Invoice Created Mar 3, 12:21 PM
Invoice Number: SM-255039

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Closed
Duration: 8.6 business days (threshold: 1.0 business days)
Exceeded by 7.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Feb 9, 3:11 PM
Invoice #
SM-255039

Work Details (4)

Name Type Status Qty Amount Date
WL-03108699 Labor Open 0.25 $0.00 Feb 17, 1:27 PM
WL-03108700 Labor Open 2 $190.00 Feb 17, 1:27 PM
WL-03108701 Parts Open 1 $0.00 Feb 17, 1:27 PM
WL-03108702 Parts Open 1 $0.00 Feb 17, 1:31 PM

Details