Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350640 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Exton — 436 Creamery Way, Exton PA, 19341

Feb 9, 2026 → Feb 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (219 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
1d
▶ Clock Running
Status: Created
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Feb 12, 2026
2 business days (counted)
Running total: 3 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 4 of ? biz days used
Created: Feb 9, 2026 Completed: Feb 13, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 10 Created ▶ Running 1 1
Feb 10 → Feb 12 Ready for Scheduling ▶ Running 2 3
Feb 12 → Feb 13 Scheduled ▶ Running 1 4
Dispatch 1.5d
Coordinators 5.0d
Billing 1.3d
✓ SLA Met
Dispatch
1.5 days
Over SLA
Coordinators
5.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 9, 2026 Due: Dec 31, 2026 Completed: Feb 13, 2026 (321 days early)
📅
4.5 days Total Age
⏱️
3.0d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
5.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 186 days old
🚨
Primary Delay 3.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 5.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.5d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Scheduled
2.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/12/2026 RFosbury Dispatch to Rodney C

🔧 Work Performed
Region 4 TpC FCO86600069 2025
🔍 Technician Findings
NONE
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Feb 9, 3:20 PM
Work Order: WO-01350640
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Rich Fosbury Feb 10, 10:16 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 18h 56m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Feb 12, 11:17 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 1h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-12T00:00:00.000+0000, 2026-02-12T05:00:00.000+0000
⏱️
3x Labor Added Feb 13, 8:21 AM
Type: Labor, Travel
Status: Open
Qty: 1.25, 0.5, 38
✔️
Status: Completed by Rodney Charles Feb 13, 10:41 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 23h 23m, 0m
⏳ 3.0 business days
⏱️
Labor Added Feb 18, 11:14 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 18, 11:21 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 0h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Feb 20, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m

Bottlenecks

Entered
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.7 business hours
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rodney Charles
Scheduled
Feb 11, 7:00 PM
Created
Feb 9, 3:20 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03104558 Labor Open 1.25 $95.00 Feb 13, 8:21 AM
WL-03104559 Labor Open 0.5 $155.00 Feb 13, 8:21 AM
WL-03104560 Travel Open 38 $0.00 Feb 13, 8:21 AM
WL-03110169 Labor Open 0.016666666666667 $38.00 Feb 18, 11:14 AM

Details