Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350641 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair/PM • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Feb 9, 2026 → Mar 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 6, 2026
✓ SLA Met
Active: 18 biz days
🕐 Clock stopped: Invoiced (Mar 6, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Assigned
Feb 9 → Mar 6, 2026
18 business days (counted)
Running total: 18 of ? biz days used
Created: Feb 9, 2026 Invoiced: Mar 6, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Mar 6 Assigned ▶ Running 18 18
Dispatch 0.0d
Coordinators 18.5d
Billing 1.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
18.5 days
Over SLA
Billing
1.6 days
Created: Feb 9, 2026 Due: Mar 6, 2026 Completed: Mar 6, 2026 (on time)
📅
18.5 days Total Age
⏱️
18.4d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
17.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 186 days old
🚨
Primary Delay 18.4 days stuck in "Assigned"
⏱️
Total Delay 17.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
18.5d / 0.5d SLA
Closed
0.3d / 1.0d SLA
WO Correction Needed
1.4d
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2/11/2026 Evaluated, cleaned and replaced filaments. Put on test fixture. 9 range background, let run. 3/4/2026 Replaced filaments and recleaned. Put back on test fixture. 3/5/2026 11 range on both filaments, in specs OK. Minh used on 6008369591. 3/5/2026 installed exchange spectrometer test on #2 test bench. Both filaments passed calibration, 11 range solid, did not see -9 range background. Started up unit, perform fine test procedure, record parameter, chart record N/A Unit leak check ok shut off unit, pack it up, ship unit back to customer.
📄 Description
Spectrometer Assembly - EXCH

Timeline

📋
▶
3 Work Order Created Feb 9, 3:20 PM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 3m
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000003P94NIAS, VPD Bench
🚨 19.0 business days
👷
Technician Assigned by Kim Pearson Mar 6, 1:01 PM
Technician: Minh Huynh
✔️
Status: Completed by Kim Pearson Mar 6, 1:38 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 24d 22h, 0m
✏️
Status: WO Correction Needed by Kim Pearson Mar 6, 3:24 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1h 46m
⏳ 2.0 business days
👷
▶
4 Technician Assigned Mar 9, 10:03 AM
Technician Assigned → Status: Assigned → Parts Added → Status: Closed
👷
Status: Assigned by Kim Pearson
From: WO Correction Needed
To: Assigned
Duration in Previous: 2d 17h
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
🏁
Status: Closed by Kim Pearson
From: Assigned
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Tami Dawe Mar 9, 10:22 AM
From: Closed
To: Ready to Bill
Duration in Previous: 15m
📨
▶
3 Status: Invoice Pending Mar 9, 11:51 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-255964

Bottlenecks

Assigned
Duration: 18.4 business days (threshold: 4.0 business hours)
Exceeded by 17.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair/PM
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Feb 9, 3:20 PM
Invoice #
SM-255964

Work Details (1)

Name Type Status Qty Amount Date
WL-03135651 Parts Open 1 $417.00 Mar 9, 10:06 AM

Details