Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350655 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Parker Adventist Hospital — 9395 Crown Crest Blvd, Parker CO, 80138

Feb 9, 2026 → Mar 29, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (20 biz days late)
Active: 33 biz days
🕐 Clock stopped: Completed (Mar 29, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 1 of ? biz days used
32d
▶ Clock Running
Status: Scheduled
Feb 10 → Mar 29, 2026
32 business days (counted)
Running total: 33 of ? biz days used
Created: Feb 9, 2026 Completed: Mar 29, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 9 Scheduled ▶ Running 0 0
Feb 9 → Feb 10 Ready for Scheduling ▶ Running 1 1
Feb 10 → Mar 29 Scheduled ▶ Running 32 33
Dispatch 0.0d
Coordinators 34.0d
Billing 3.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
34.0 days
Over SLA
Billing
3.6 days
Over SLA
Created: Feb 9, 2026 Due: Dec 31, 2026 Completed: Mar 29, 2026 (277 days early)
📅
33.4 days Total Age
⏱️
32.6d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
34.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
25 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 23, 2026
Visit 2 Mar 24, 2026
Visit 3 Mar 25, 2026
Visit 4 Mar 26, 2026
Visit 5 Mar 27, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 186 days old
🚨
Primary Delay 32.6 days stuck in "Scheduled"
⏱️
Total Delay 34.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
32.6d / 2.0d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/9/2026 NNL ; 1526 JaB avail; LM w/Marcos re cnfm; 2/10/2026 0614 Marcos cnfm; 1058 ack cnfm; LM w/JaB; 1400 JaB ack cnfm

Timeline

📋
▶
3 Work Order Created Feb 9, 4:00 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Feb 10, 2:21 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 22h 19m
🚨 33.0 business days
⏱️
▶
3 5x Labor Added Mar 27, 1:02 PM
5x Labor Added → 3x Expenses Added → 2x Travel Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 30
⏱️
▶
2 Labor Added Mar 27, 5:56 PM
Labor Added → 8x Expenses Added
💵
8x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
5x Expenses Added Mar 27, 6:06 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 0.7 business days
💵
Expenses Added Mar 29, 12:18 AM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Jacqueline Burns Mar 29, 12:25 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 46d 9h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 2, 3:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 15h
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 9:32 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 57m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Apr 6, 1:26 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-258336

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
Scheduled
Duration: 32.6 business days (threshold: 2.0 business days)
Exceeded by 30.6 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Jacqueline Burns
Scheduled
Mar 24, 10:00 AM
Created
Feb 9, 4:00 PM
Invoice #
SM-258336

Work Details (25)

Name Type Status Qty Amount Date
WL-03162767 Labor Open 7 $280.00 Mar 27, 1:02 PM
WL-03162768 Labor Open 8 $830.00 Mar 27, 1:02 PM
WL-03162769 Labor Open 8 $830.00 Mar 27, 1:02 PM
WL-03162770 Labor Open 8 $830.00 Mar 27, 1:02 PM
WL-03162771 Labor Open 4 $830.00 Mar 27, 1:02 PM
WL-03162775 Expenses Open 1 $620.76 Mar 27, 1:04 PM
WL-03162776 Expenses Open 1 $231.33 Mar 27, 1:04 PM
WL-03162777 Expenses Open 1 $36.03 Mar 27, 1:04 PM
WL-03162780 Travel Open 30 $21.60 Mar 27, 1:06 PM
WL-03162781 Travel Open 30 $21.60 Mar 27, 1:06 PM
WL-03163472 Labor Open 8 $320.00 Mar 27, 5:56 PM
WL-03163479 Expenses Open 1 $187.28 Mar 27, 6:00 PM
WL-03163480 Expenses Open 1 $187.28 Mar 27, 6:00 PM
WL-03163481 Expenses Open 1 $187.28 Mar 27, 6:00 PM
WL-03163482 Expenses Open 1 $187.28 Mar 27, 6:00 PM
WL-03163483 Expenses Open 1 $12.00 Mar 27, 6:00 PM
WL-03163484 Expenses Open 1 $12.00 Mar 27, 6:00 PM
WL-03163485 Expenses Open 1 $12.00 Mar 27, 6:00 PM
WL-03163486 Expenses Open 1 $12.00 Mar 27, 6:00 PM
WL-03163496 Expenses Open 1 $68.00 Mar 27, 6:06 PM
WL-03163497 Expenses Open 1 $68.00 Mar 27, 6:06 PM
WL-03163498 Expenses Open 1 $68.00 Mar 27, 6:06 PM
WL-03163499 Expenses Open 1 $68.00 Mar 27, 6:06 PM
WL-03163500 Expenses Open 1 $68.00 Mar 27, 6:06 PM
WL-03164357 Expenses Open 1 $130.00 Mar 29, 12:18 AM

Details